Text me, text me

Amanda Gordon

Who is in charge of your websites text application, third party or an in house team. What is your response time and how effective does your dealership find the tool?

Chris K Leslie

We use Carcode and have our BDC folks managing it. 

Vidushi Jain

Amanda, we, at Braango, provide integrated voice and texting platform so that customers can directly text/call sales reps on their cellphones. And still, all conversations get recorded in your CRM. Feel free to reach me on vidushi.jain@braango.com or 224 304 6602 and we can discuss it in details.

Brendan Dolan

We used Contact at Once and Carcode. Response time was within a minute usually. We found a lot of the contacts to be about vehicle status updates, with a few sales ones sprinkled in.

It was nice to have status updates done via text, as it kept the agents off the phones handling non revenue generating things.

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