What are your thoughts on Yelp?

Mike Sadlock
An interesting read about Yelp flagging reviews at a higher rate for Automotive than for other industries. Has your store had success with Yelp? If so, what do you do to help generate reviews that stick? https://www.linkedin.com/pulse/does-yelp-hate-car-dealers-keith-theisen
Karen Ann
We have had zero luck, all 16 of our reviews are hidden.
Lezlie Brannan
Read the Yelp reviews for Yelp. Enough said.
Jason Stum
Yelp is a tough nut to crack, Mike. Personally I'm not a fan of their service, but as integrated as they are with Apple and Yahoo, it's kind of tough to ignore them. As far as getting more of your customers to leave Yelp reviews, that's a challenge. Yelp's dirty little filter will bury any new review if the source that brought the user to Yelp.com was a link in an email. So that won't work. There is a sneaky way to discover which of your customers have yelp accounts. Once you did that, you could launch an outbound followup call campaign, check in on your customers, and if all is well ask them to leave you a review.. And for those of you who just don't care for Yelp, you may want to support this KickStarter ;) https://www.kickstarter.com/projects/1299637435/billion-dollar-bully?ref=discovery
Mark Miller
I Can't speak for dealerships, but I know the filter that is applied to most of the companies I write my reviews for get filtered and rotated. A good review may be there one day and not the next, but it seems a negative review camps out on the front page of a business. I am not a big fan, but I do use it just the same.
Carol Stout
I must agree with Jason. They are to big to ignore. I think what they do is shady and I do not care for those kinds of tactics, however that being said, I know that a great number of people are active on Yelp. Myself included. I know that of our 20 some reviews about 5 of them are not very nice, and they from the years 2013, 2014 since then the dealership has worked hard at turning that around and of all the most recent and real reviews, well they are of course not recommended. My solution, until we give in and pay them their extortion money is to create a link to the un-recommended page and attach it to a yelp graphic then insert it into our social media pages and posts. Great topic. Modern day extortion.

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