How will 2019 differ from 2018?

Bart Wilson

Looking back at 2018, regardless if you achieved your goals and objectives, what would you do differently?  What changes do are you planning on making for 2019?

Mark Rask

More training!

Derrick Woolfson

2019 will be about strengthening the internal relations between the departments. One of the things we struggle with is the sales to service hand-off. With warranty work on the downward trend, it is that much more important for the sales department to have a strong relationship with service. Otherwise, we will continue to have the silo effect. 

Mark Rask

We are also working on being more compliant 

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