How do you deliver the vehicle?

Bart Wilson

With all of the technology in today's new vehicles, how do you do a delivery?  It seems like drinking from a firehose.  Anyone solve for this?

Martins Ville

So true Bart - it's overload. I always thought a "before you arrive to pick up your car, watch this" explainer video might be a good idea for dealers and for the customers most importantly. A quick run down what to expect, quick glance of the top 5 things, etc. So many brands have different initiatives on delivery, and like Chris states, for GM dealers the Onstar onboarding and GM Rewards sign up are important but take time on delivery, and are taxing on ones patience. 1-hour deliveries need to happen.

Mark Rask

+We do the initial delivery and then encourage them to come back in 2 weeks 

Chris K Leslie

Our delivery team is a small team of folks who are responsible for going over the main things of the vehicle, connect their phones, set up On Star, enroll in the rewards program and scheduling their first service visit.

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