Reconditioning Pain Points

Chris Gutierrez

Hey guys,

We are reviewing the reconditioning process of dealerships to discover trends & trouble points within the process. What are your dealerships major pain points within the recon process? 

Always a pleasure!

Chris Gutierrez

Danny K

Was with a franchised dealership for almost 20 years and the reconditioning process was the hardest to mange!  For one the Sales and Service Department act as 2 different businesses.(even though we are suppose to be a team)  It was truly frustrating.  The sales department inventory was the last thing on the service departments mind if they were overloaded with walk in customers even though the sales department is paying $110.00 per labor hour and full retail for parts.  Again it was super frustrating!  Our average Reconditioning per vehicle was close to $1500!  It definitely hurt us! Not so much the money but the time it would take to get things reconditioned so we could get them online and on the lot for sale. 

Maddy Low

I think the time is the huge pain point here, like Danny said! 

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