Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Gary May

Gary May President

Exclusive Blog Posts

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Tips for Leaving a Voicemail

Tips for Leaving a Voicemail

The Voicemail So you receive an internet lead and you call and they don't answer...now what? We leave a message right? Let's say the customer in…

Keeping the In-Person Touch While Selling Cars in the Digital Age

Keeping the In-Person Touch While Selling Cars in the Digital Age

  For better or worse, the internet has become an indispensable appendage in our every day lives. Many of us would rather spend every minute glued …

Akio Toyoda Announces e-Palette Future for Toyota, It’s More than a Concept "Vehicle"

Akio Toyoda Announces e-Palette Future for Toyota, It’s More than a Concept "Vehicle"

On day one of the 2018 CES Show, an enthusiastic crowd of 400+ media gathered at Mandalay Bay to hear Akio Toyoda’s vision of the future.  Akio …

Trust Isn't Limited to Just Offering Pricing & Services Online

Trust Isn't Limited to Just Offering Pricing & Services Online

Trust is imperative as it offers the customer the peace of mind that they have made the right decision regarding the servicing of their vehicle. And while …

I fought the law and the law won…? Bullshizzle!

 

From time to time, it’s good to get a strong dose of perspective or reality, depending who is describing reality. It’s easy to see why business owners, and especially car dealers, are so confused when it comes to doing anything, let alone well, in the digital/online space. Diluted solutions that favor data over results and backed more by marketing genius than true muscle are more common than wannabe starlets at Hugh Heffner’s gigs at the mansion.

Our reality comes in doses while checking out new markets, our client’s competitors, vendors’ pitch materials or the information the factory eCommerce rep brings around to dealers, from time to time.

The information age is lacking in one large area for businesses; in correct information! In a day where so called experts are giving misleading or incorrect directions, ad agencies are still F-bombing (oops, errant posts to) client social media accounts, SEO companies are still using offshore link/content farms and studies show, for some reason, that 2009 data still needs to be shared on stage as new, not enough people are calling folks out. No, those companies are still getting hired and you’re still using them!

Reality check is you have to consume large amounts of correct information at breakneck speed today to keep up. Mind you, we’re not talking about leading, just keeping up. And most dealers aren’t doing that.

Sure, everyone knows how to eat an elephant. Right? one bite at a time. But trying to take a sip of the digital waters, for most, has been like drinking from a fire hose or the bottom of a waterfall. A little overbearing! Car dealers…get out of your comfort zone and take a big gulp!!

As you prepare to start 2013, here are a few things to think about and maybe, just maybe, put to action:

  • Your website should not be the same as your closest in-brand competitor. This is not a vendor thing; it’s a content thing.
  • Your emails should not be the same as any local competitor. This is not a vendor thing; it’s a people thing.
  • Your social network content should not be the same as any local competitor. This is not a vendor thing; it’s a smart thing.

In 2013, the manufacturers clearly want their stores to be as uniform as possible: experience, showroom, content, website/mobile, email and more. Fight it tooth and nail.  The majority of endorsed vendors are not there for you, they are there for them.  The norm sucks…so don’t settle for it.

The more consumers expect a unique experience, the more our industry fights it. Why? Because it’s not easy to do things that way; even though more of you are just giving in.

The smallest portion of the budgets in our industry, still, happens to be the digital ones. This is a top-down mentality, starting with the manufacturers. Oh, and don’t let the desire to govern response times and having your wrists slapped over a vehicle image with the wrong lug nuts stop you from having a kick ass digital presence and drive more customers to your front door. Do things right the first time and get wet. Get really, really, really, really wet from the digital hose. It’s the only way to lead.

 

Best Practices: Professional Insight, Powerful Results
 

You can read more IM@CS posts here on DrivingSales.com or on our blog

 Unlock all of the community & features  Join Now