Consumers are drowning with information online in their car buying journey. Learn what’s distracting your visitors, how to engage them and proven tactics to keep their attention. Download Storyboard
From time to time, it’s good to get a strong dose of perspective or reality, depending who is describing reality. It’s easy to see why business owners, and especially car dealers, are so confused when it comes to doing anything, let alone well, in the digital/online space. Diluted solutions that favor data over results and backed more by marketing genius than true muscle are more common than wannabe starlets at Hugh Heffner’s gigs at the mansion.
Our reality comes in doses while checking out new markets, our client’s competitors, vendors’ pitch materials or the information the factory eCommerce rep brings around to dealers, from time to time.
The information age is lacking in one large area for businesses; in correct information! In a day where so called experts are giving misleading or incorrect directions, ad agencies are still F-bombing (oops, errant posts to) client social media accounts, SEO companies are still using offshore link/content farms and studies show, for some reason, that 2009 data still needs to be shared on stage as new, not enough people are calling folks out. No, those companies are still getting hired and you’re still using them!
Reality check is you have to consume large amounts of correct information at breakneck speed today to keep up. Mind you, we’re not talking about leading, just keeping up. And most dealers aren’t doing that.
Sure, everyone knows how to eat an elephant. Right? one bite at a time. But trying to take a sip of the digital waters, for most, has been like drinking from a fire hose or the bottom of a waterfall. A little overbearing! Car dealers…get out of your comfort zone and take a big gulp!!
As you prepare to start 2013, here are a few things to think about and maybe, just maybe, put to action:
In 2013, the manufacturers clearly want their stores to be as uniform as possible: experience, showroom, content, website/mobile, email and more. Fight it tooth and nail. The majority of endorsed vendors are not there for you, they are there for them. The norm sucks…so don’t settle for it.
The more consumers expect a unique experience, the more our industry fights it. Why? Because it’s not easy to do things that way; even though more of you are just giving in.
The smallest portion of the budgets in our industry, still, happens to be the digital ones. This is a top-down mentality, starting with the manufacturers. Oh, and don’t let the desire to govern response times and having your wrists slapped over a vehicle image with the wrong lug nuts stop you from having a kick ass digital presence and drive more customers to your front door. Do things right the first time and get wet. Get really, really, really, really wet from the digital hose. It’s the only way to lead.
Best Practices: Professional Insight, Powerful Results
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