Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Gary Sanders

Gary Sanders Sales Manager

Exclusive Blog Posts

Why Social Media Marketers Won’t Replace Your Sales Team

Why Social Media Marketers Won’t Replace Your Sales Team

Social media is changing the marketing profession in remarkable ways. According to the Public Relations Society of America (PRSA), the social media analyti…

How To Find A Reliable Auto Body Repair Shop

How To Find A Reliable Auto Body Repair Shop

Finding a reliable and professional auto body repair shop is not as easy as it sounds. Unfortunately not every mechanic or auto repair shop will have your …

The Gap In Email Success - Part 3

The Gap In Email Success - Part 3

Yes Lifecycle Marketing recently released a study about gaps in email marketing. Check out the other parts of the series here: Part 1, Part 2. &n…

Are Remote Workers Happier Than Office Employees?

Are Remote Workers Happier Than Office Employees?

Here are some interesting insights about remote employees vs. office employees. I know many positions within a dealership don't have the option of remo…

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

The real driver of vehicle sales isn’t your new online buying widget, it’s access to credit. So, if your dealerships only goal for 2017 is to “sell m…

What is your Internet Sales Process?

There are two basic Internet lead processes.

An Internet Team that handles leads from start to finish and an appointment setting process more like a BDC. We current have one person handling the 90% of the “used car” calls from Autotrader, Cars, our site etc and another handling the email leads. The other phone calls get routed to the floor to available sales.

Because we have someone is in a class of his own when it comes to phone skills, we are looking to transfer ALL calls to him (of course not possible), set appointments and turn the appointments.

Has anyone made the transition to from one to the other?

What was the most difficult part of the transition?

How were the Appointments distributed?

Knowing he cant take 100% of the calls, who handled the overflow?

How was it received to the sales floor?

My thoughts are it will be tough to make the change. I do see the sales floor moral to jump because they could be with an customer while a phone up appointment was just made for them.

I would appreciate the feed back.

Bart Wilson
My first thought would be why one person? I understand you want your best people on the phone, but I would make it a team of two or three to make sure calls don't get lost. We tried this once on all phone calls. One of the advantages I see is tracking. That and accountability. How have the salespeople responded to this?

 Unlock all of the community & features  Join Now