Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Glenn Pasch

Glenn Pasch Chief Executive Officer

Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

Why You Do Not Believe the Power of Reviews is Beyond Me

Reputation ManagementListen to the radio today and you hear advertising from companies explaining how their services will protect you from, “Google Death”, which is where someone posts bad reviews or false reviews about your services, thus impacting what people see about your company online. Protecting from a bad review is important but I believe that getting and marketing reviews is such an effective marketing tool that companies need to focus on this first.

For the last few years I have been educating businesses on how customer reviews are one of the most important marketing tools they can use to increase their customer base but still I hear from many leaders that it is not happening in their company. Many tell me that they cannot get their staff to ask customers for reviews, some say they still do not understand how to use these review to market and some will still hold firm to the idea that no one reads reviews.

Companies must embrace the fact that all of their marketing drives consumers to their website. What if, when customers get to a website, reviews or videos of customers praising their product/service are front and center as well as praising the experience they had doing business with their company. Do you see the impact?

If customer reviews are the golden seal of approval that many people use to help them decide which company to do business with, why is getting reviews and marketing with them still such a struggle for businesses to embrace?

Let’s debunk some of these issues that some business leaders have shared with me.

 

  • Reviews are too hard to get / I can’t get my staff to do it.

This is really a two-part discussion. The first part would lead me to investigate if there is a written out process within the company that employees have been trained on. The second part is more of an accountability issue. In my opinion nothing happens consistently without inspection and leadership making it a priority? I would decide which of these two issues plagues your company and address it accordingly.

  • No one really reads reviews.

Well the statistics are in. Customers do read reviews and more importantly are influenced by them. According to the Local Consumer Survey 2013, reviews are increasing in importance vs. 2012. 72% of consumers trust online reviews as much as personal recommendations. If 3 out of 4 people trust reviews I am not sure why businesses see that reviews have no value. Here is a link to a great info graphic on reviews, which outlines even more statistics that should help convince business owners of the importance of getting customer feedback. http://archive.fohboh.com/profiles/blogs/online-reviews-statistics

  • What should I do with the reviews once I get them?

There are a few things that businesses can do with printed reviews or even better a video testimonial. Reviews can be posted on their website, they can link to them from email signatures, they can use a testimonial video in a blog post or on their social media channels.

Another thing that can be done is to advertise reviews inside their place of business. Maybe a banner stand or a poster providing a link where people can see what customers are saying? Maybe a scrolling video screen with reviews or testimonial videos right besides the other advertising they may be doing. Think of this feedback as better than any catch phrase that your business can come up with. Real people, real praise. Nothing is better than that.

 

Make sure to spend some time reading the above survey to see how customer reviews are such an important way to communicate a company’s worth to the next round of potential customers. We can all thank Jeff Bezosfrom Amazon for training every one of us to read reviews and take this feedback into our consideration set. Any company that is not actively getting reviews and then marketing with them is letting their competition sneak into the minds of their potential customers.

Let me know your thoughts.

 

  is the current CEO of PCG Digital Marketing as well as a writer, National Speaker  and Management Trainer. If you liked this article, please share.

 Unlock all of the community & features  Join Now