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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
436
73
19
10
3
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
436
73
19
10
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I love this chat tool! It has been great for us!
Reviewed by an Internet Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: I love this chat tool! It has been great for us!

Cons:

Good product but way to expensive.
Reviewed by an Owner January 3rd
Recommended: YES
✅ Verified Rating

Pros: We switched because the product wasn't worth the price.

Cons:

Really satisfied!
Reviewed by a Marketing Director Dec 28, 2018
Recommended: YES
✅ Verified Rating

Pros: Great customer service, highly qualified leads.

Cons: None.

They make is so difficult to manage.
Reviewed by Salesperson Dec 21, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their reps talk when they don't understand the questions. Their information they give us isn't reliable, We could do better ourselves.

Very cool feature! I love this.
Reviewed by a Salesperson Dec 20, 2018
Recommended: YES
✅ Verified Rating

Pros: The information gathered and sent through this is amazing! Leads galore.

Cons:

Draws a lot of people to chat online which leads to sales.
Reviewed by a Salesperson Dec 20, 2018
Recommended: YES
✅ Verified Rating

Pros: They do a good job communicating with customers and gathering the information. Gives us more of an idea of what the customer wants and is looking for.

Cons:

Customer love using the chat for information.
Reviewed by a BDC Manager Dec 20, 2018
Recommended: YES
✅ Verified Rating

Pros: It puts the customer at ease to receive information back and forth before coming in. The digital chat is very user friendly!

Cons:

Extremely happy with this chat service.
Reviewed by a Marketing Director Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Pros: The referrals are good and they do it right.

Cons:

Behind the game
Reviewed by a General Manager Dec 18, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: They are way behind the game. We had to change.

Great communication between dealer and company rep
Reviewed by a Fixed Ops Director Dec 18, 2018
Recommended: YES
✅ Verified Rating

Pros: Neph Rodriguez has makes this a great product. He is our account rep and is in constant communication with me and the sales team. He sends monthly reports for ROI which is a great tool, not to mention the cost is very reasonable. .

Cons: They are always trying to stay ahead of the curve with new products/ functions. Not much if anything negative to say.


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