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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
308
47
2
1
1
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

Gubagoo’s innovative and proprietary dealer chat technology goes a step and beyond by providing web-based customers unprecedented insight into a dealerships inventory and services. Unlike other automotive chat platforms, our behavioral engagement makes ChatSmart the best live car dealer chat on the market. Our US based operators provide 24/7 managed chat solutions for any auto dealer website and with our seamless integration, ChatSmart supercharges live chat to optimize overall customer engagement. ChatSmart is not just an automotive live chat function, but a service that provides customers with real-time access to your dealerships inventory, services, and special offers.

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Last edited by Brent Noble on Sep 22, 2016

Product Summary

Star Rating Distribution:
308
47
2
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Excellent Customer Care and Support
Reviewed by a General Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Patrick Murray. What can I say. Without Patrick Murray this product would be just that, a product! Patrick Murray takes what could be just another 3rd party supplier and Patrick Murray turns that supplier into a partner. Patrick Murray cares about our success and Patrick Murray invests himself into our success. When Patrick Murray wins we win and when we win Patrick Murray wins. Patrick Murray is a winner and we love to be partnered with a winner. Thanks Gubagoo and thanks Patrick Murray

Cons:

Great for our sales staff!
Reviewed by an Internet Director 5 days ago
Recommended: YES
✅ Verified Rating

Pros: App is very easy to use, HANDSOFF! Customer service is always willing to handle our requests right away. A great Partner to have.

Cons:

Wonderful customer service. Great product
Reviewed by BDC Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: The best chat tool out there, very easy to get set up. I love the customer service they are always very friendly and very helpful

Cons:

Easy navigation
Reviewed by Owner 6 days ago
Recommended: YES
✅ Verified Rating

Pros: The best chat tool out there, they are super easy to use and navigate.

Cons:

Always on top of their product
Reviewed by a Marketing Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Always accessible never placed on hold can always get a hold of rep.

Cons:

Great chat tool
Reviewed by Sales Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: This is a great chat tool, it is very easy to use and to contact everyone.

Cons:

Great chat tool
Reviewed by Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: A wonderful chat tool, easy to use

Cons:

Gubagoo Mobile App.
Reviewed by a Dealer Professional 6 days ago
Recommended: YES
✅ Verified Rating

Pros: I love to use this app on my desk top as well as on my mobile device

Cons:

Not performing as well as other chat products we have used.
Reviewed by a BDC Manager 6 days ago
Recommended: NO
✅ Verified Rating

Pros: Everyone at Gubagoo has been very helpful and seem genuinely concerned when we are not happy. Customer service is excellent for the dealership.

Cons: Customer often ask if the representatives are "robots". They do not respond to customer questions, let alone acknowledge them. We do not have a good conversation rate with this service.

Great chat! Super responsive!
Reviewed by a Marketing Director 7 days ago
Recommended: YES
✅ Verified Rating

Pros: customer friendly interface. plug and play for us

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

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