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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
309
56
1
3
1
Rating by Job Title:

Contact Info

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About the Product

Gubagoo’s innovative and proprietary dealer chat technology goes a step and beyond by providing web-based customers unprecedented insight into a dealerships inventory and services. Unlike other automotive chat platforms, our behavioral engagement makes ChatSmart the best live car dealer chat on the market. Our US based operators provide 24/7 managed chat solutions for any auto dealer website and with our seamless integration, ChatSmart supercharges live chat to optimize overall customer engagement. ChatSmart is not just an automotive live chat function, but a service that provides customers with real-time access to your dealerships inventory, services, and special offers.

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Last edited by Brent Noble on September 22nd

Product Summary

Star Rating Distribution:
309
56
1
3
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

They help us contact all potential leads!
Reviewed by a Salesperson 2 days ago
Recommended: YES
✅ Verified Rating

Pros: They help us contact all potential leads that other wise would have fallen through the cracks! They help us customize the chat how we like.

Cons: None

This is a great way to contact all potential leads that visit us online.
Reviewed by an Internet Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: They are very good at contacting visitors on our website that can potential end up being sales!

Cons: none

More chats, fewer leads.
Reviewed by a Sales Manager Last Week
Recommended: NO
✅ Verified Rating

Pros: I was really excited about the ability to see how many times someone had been on our site or one a vehicle as a way to better interact with them...

Cons: We saw an increase in chats, but many people were confused and thought they were booking service and so when we contacted them, they weren't interested. Frustrating.

Its a really great chat service!!
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: We've been with them for a few months now and they've been really great! No regrets!

Cons: none yet

Gubagoo has been the best chat tool I used
Reviewed by a General Manager November 17th
Recommended: YES
✅ Verified Rating

Pros: The chat specialists do a very good job of collecting info while not seeming they are a separate company from the dealership

Cons: None yet

State of Art online chat platform!!
Reviewed by a BDC Manager November 17th
Recommended: YES
✅ Verified Rating

Pros: Gubagoo ChatSmart is the latest state of the art chat program that offers a broad platform of features at a very affordable price, Gubagoo continues to improve and remain in the leading edge, it provides different and easy to use method of contact that gives customer flexibility in engagements, and it's very user friendly to both our BDC staff and customers as well, I definitely recommend this tool to anyone seeking for a chat tool!

Cons:

Awesome company to work with
Reviewed by a Dealer Professional November 17th
Recommended: YES
✅ Verified Rating

Pros: Very professional chat operators and great customer support

Cons:

Love the company. Makes our life much easier, and our Rep Jennifer is Very attentive.
Reviewed by an Internet Director November 17th
Recommended: YES
✅ Verified Rating

Pros: Easy to use Inexpensive great analytics

Cons: NONE!

I've been using Gubagood for 10 years and think the product is great
Reviewed by a BDC Manager November 17th
Recommended: YES
✅ Verified Rating

Pros: Best chat i've used. They get all the valueable info that we need in order to get in touch with the customer and assist them with the purchase of their new vehicle.

Cons: Nothing

Great Product!
Reviewed by a General Sales Manager November 17th
Recommended: YES
✅ Verified Rating

Pros: Very efficient and very professional. Do a great job of getting customer information and creating the lead.

Cons: Little delay in getting customers answers to simple questions as opposed to on-site solution.


Contact Info

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