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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
437
84
22
10
3
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
437
84
22
10
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Very good system for good leads, Interacts great with customers.
Reviewed by Finance Manager/Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Very good system for good leads, Interacts great with customers.

Cons:

This is a very good contact point.
Reviewed by Parts Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Wether it is sales, service or parts, our customers use the chat option a lot. Very professionally handled and we get the information promptly.

Cons:

Nice to have a 24 hour responsive chat.
Reviewed by Group Executive Last Week
Recommended: YES
✅ Verified Rating

Pros: Monitored very professionally all the time, customers like quick response and this covers it.

Cons:

They do a great job with managed chat and more
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: I was concerned about going with managed chat initially, but Gubagoo and Jeremy Sepulveda have been great to work with. We have them at all of the stores in our group and are very happy.

Cons:

High quality results.
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: They know what they are doing. Our best chat yet!

Cons:

This chat never lets us down.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: They know exactly what they are supposed to do. Great leads

Cons:

I am new to a position as an E Commerce Director and I am excited to learn what Gubagoo b
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Excellent follow up and training in gaining value from their product offerings. Being new to this role I am on a big learning curve. Their team members Kalaann Moore and Riccardo Soto took their time and walked me through the value that their product brings to us and how we can capitalize on our investment with them to drive conversations that generate sales!!

Cons:

My favorite chat tool, does it all!
Reviewed by Internet Sales Last Week
Recommended: YES
✅ Verified Rating

Pros: Very professional and brings in lots of leads.

Cons:

Top performing chat tool
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: We love the ability to have Gubagoo agents field the chat unsupervised, have our team coach them through the chat or to ResQ the chat and have our internal team deal witht the customer and book the appointment directly.

Cons:

Represents Our Company 24/7
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: Fast, accurate, helpful, detailed... Gubagoo's staff manages our online customer contacts with exceptional professionalism and delivers to us the information we need to follow-up.

Cons: Sometimes sticks to the script to a fault. For instance, we had someone contact us via Gubagoo chat who was from South Africa. It was easy to see this was not an opportunity to serve a workable customer.


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Do you work for Gubagoo? Claim your company page now!

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