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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
313
48
2
1
1
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

Gubagoo’s innovative and proprietary dealer chat technology goes a step and beyond by providing web-based customers unprecedented insight into a dealerships inventory and services. Unlike other automotive chat platforms, our behavioral engagement makes ChatSmart the best live car dealer chat on the market. Our US based operators provide 24/7 managed chat solutions for any auto dealer website and with our seamless integration, ChatSmart supercharges live chat to optimize overall customer engagement. ChatSmart is not just an automotive live chat function, but a service that provides customers with real-time access to your dealerships inventory, services, and special offers.

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Last edited by Brent Noble on Sep 22, 2016

Product Summary

Star Rating Distribution:
313
48
2
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Quick, Easy, Professional
Reviewed by an Internet Salesperson Yesterday
Recommended: YES
✅ Verified Rating

Pros: The Chat is really easy to use, we can quickly communicate with leads and its very professional!

Cons: None

Great chat
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: The chat is very easy to use and very professional! Doesn't look like spam when it pops up

Cons: None

Great Chat System
Reviewed by Internet Director July 12th
Recommended: YES
✅ Verified Rating

Pros: ChatSmart helps us to stay connected with new leads and customers as everyone seems to prefer to chat with someone online rather than call in. The interface is easy to use and helpful!

Cons:

Really enjoy Gubagoo, more people should be using this.
Reviewed by General Manager July 12th
Recommended: YES
✅ Verified Rating

Pros: Chat smart is a really good chat tool. I love using them.

Cons:

WE ADDED THIS TO OUR WEBSITE AND BAM!!! it works!
Reviewed by a Finance Manager/Director July 7th
Recommended: YES
✅ Verified Rating

Pros: This website add-on is easy to manage! Not too expensive and I love that it allows transparency and helps customers contact us.

Cons:

Great Product!!
Reviewed by a General Manager July 3rd
Recommended: YES
✅ Verified Rating

Pros: I was a little reluctant at first to use this product because of my lack of knowledge of how the product worked...I'm glad I didn't listen to myself! :). Very easy setup and intuitive workings made it easy. Plus, I've purchased products before where they beat you into submission while they're selling you the product and then you don't hear from anyone. Well, I can tell you that I've only had the product a few weeks and have received almost as many calls as I've had leads asking me if there was anything that I needed help with. I just received a call this morning for a "monthly follow up". Being busy at this dealership sometimes prevents me from paying attention to the details. Heather Lemay is an awesome customer service representative who goes out of her way to make sure you're good with the product. I highly recommend.

Cons:

You need a good chat tool, Gubagoo gives you one
Reviewed by General Manager June 28th
Recommended: YES
✅ Verified Rating

Pros: The best chat tool out there. It is very easy to use and very fast. I love Gubagoo, their prices is very fair and affordable.

Cons:

Seemless Chat Service and Support By Neph Rodriguez
Reviewed by an Internet Salesperson June 26th
Recommended: YES
✅ Verified Rating

Pros: My experience with Gubagoo and their services thus far has exceeded my initial expectations. Not only are they punctual to our dealership's needs and goals, but have also surpassed any other vendor we have worked with in customer support. Neph Rodriguez continually checks in for constructive feedback, and makes himself readily available with swift response and action. A Five Star 24/7 chat service and Top Notch support team is what you will get out of Neph and his team at Gubagoo!

Cons:

Excellent Customer Care and Support
Reviewed by a General Sales Manager June 22nd
Recommended: YES
✅ Verified Rating

Pros: Patrick Murray. What can I say. Without Patrick Murray this product would be just that, a product! Patrick Murray takes what could be just another 3rd party supplier and Patrick Murray turns that supplier into a partner. Patrick Murray cares about our success and Patrick Murray invests himself into our success. When Patrick Murray wins we win and when we win Patrick Murray wins. Patrick Murray is a winner and we love to be partnered with a winner. Thanks Gubagoo and thanks Patrick Murray

Cons:

Great for our sales staff!
Reviewed by an Internet Director June 22nd
Recommended: YES
✅ Verified Rating

Pros: App is very easy to use, HANDSOFF! Customer service is always willing to handle our requests right away. A great Partner to have.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

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