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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
16
9
2
0
1
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
16
9
2
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Easy to learn and jump in if needed
Reviewed by an Internet Salesperson 6 hours ago
Recommended: YES
✅ Verified Rating

Pros: Really the way we use it is live and we use the chats ourselves. We can have sales consultants jump in and handle a conversation. Easy to learn.

Cons: wish all of the pops up would stop coming up if a customer doesn't want to chat.

Love the tool during business hours
Reviewed by Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: it pushes over chat info and jump in mid conversation. We love when its during business hours and our customers can chat with a real person.

Cons: We have come up with a few things that have been small issues. When its an actual person on there we like it but after hours is when we have issues with the chat asking questions that the customer doesn't necessarily need to answer.

Very useful
Reviewed by Sales Manager September 23rd
Recommended: YES
✅ Verified Rating

Pros: In this day and age people want to communicate in one of three ways - text, email or phone call. Now that people are home they are able to chat with a live person. They can construct an entire deal within Chatsmart, value their trade and apply for financing. If they don't buy we can go back and reach out and target them again in the future.

Cons: Wish we could put more names other than madison.

Great Service
Reviewed by BDC Manager September 18th
Recommended: YES
✅ Verified Rating

Pros: We like them. We are serviced well. Quick to respond and help us out when we need it.

Cons:

PRetty happy!
Reviewed by Sales Manager August 24th
Recommended: YES
✅ Verified Rating

Pros: Good product, Kayla does a good job for us.

Cons: Used to get more leads, now it seems like we only get 1 or 2 per day.

Wondeful product and service
Reviewed by Internet Director August 21st
Recommended: YES
✅ Verified Rating

Pros: Earnest does a great job, I am really happy with this vendor.

Cons:

Prioritizes customer satisfaction without jeopardizing driving leads
Reviewed by a Marketing Director May 29th
Recommended: YES
✅ Verified Rating

Pros: Joseph Voss is very helpful, knowledgeable and professional. He is easy to reach and always there for our dealership. Very happy with our experience with Gubagoo so far.

Cons:

This brings in a lot of traffic and leads.
Reviewed by a Salesperson February 28th
Recommended: YES
✅ Verified Rating

Pros: It's managed very well, tracking is great, nobody falls through the cracks.

Cons:

We've just had it a month but we are already excited about the results!
Reviewed by an Internet Director February 18th
Recommended: YES
✅ Verified Rating

Pros: People started using it right away. It's a very user friendly platform and it is managed and set up to keep the customer engaged.

Cons:

Immediate Success!
Reviewed by an Internet Director February 10th
Recommended: YES
✅ Verified Rating

Pros: We've seen immediate positive sales results from multiple products offered by Gubagoo. Our rep Anthony Ramirez has done a wonderful job getting us set up and maintaining our publisher offers. He always get's back to me right away even after hours or on the weekend if something comes up! Can't say enough.

Cons:


Contact Info

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