Pros: This is a very professional tool and saves a lot of time with information sharing.
Pros: Managed very well, leads are quick and efficient.
Pros: 24/7 support for our customers has been awesome. The chat representatives at Gubagoo are super personable to chat with, and our account manager Brandon is very responsive and always willing to go the extra mile for myself and other teammates using the program.
Cons: I wish we could re-open up chats for the Facebook Marketplace customers who engaged in conversation. Sometimes we miss getting contact information and customers want us to chat with them via Facebook messenger.
Pros: This service provides 24/7 assistance to customers and works as an extra assistant when we are not available. The technical support is awesome as well! I always gets a very quick response from our client success manager, Brandon and he has been able to fix any issue I bring to his attention in a super time efficient way.
Pros: Although the chat window works fine on the website, and the customer is responded to right away, the response is lacking as it is often managed by bots.
Cons: The engagement is poor. Many responses are managed by bots, therefore answers are very canned. The customer is often offered up responses that are not relevant. If you spend some time in their dashboard, you will see several leads that qualify to be pushed to the crm, but are not. A lot of missed opportunities in the fully managed chat
Pros: This brings in so many leads it's great.
Pros: Handled very professionally and they waste no time following up. Tracking is great, we can follow every lead.
Pros: Responds to all service and sales inquiries in timely manner. Great customer service and very open to suggestions.
Pros: I like the tracking and the results from using this. No one falls through the cracks and it is very well done.
Pros: Very sophisticated and professionally handled. By the time we get the lead we have almost all the information needed to help the customer.
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