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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
84
42
6
2
2
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
84
42
6
2
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I don't like the way they set up the AI.
Reviewed by an Internet Director January 2nd
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their people don't seem to be able to handle the questions. Their AI has several messages it will keep responding with. The customers fall through the cracks. They are terrible!

Great chat and texting app. Handled very well.
Reviewed by a Salesperson Dec 31, 2019
Recommended: YES
✅ Verified Rating

Pros: They are on it, always keeping the customer engaged and acquiring good information in a very professional manner.

Cons:

Everyone here likes this tool real well.
Reviewed by a Marketing Director Dec 4, 2019
Recommended: YES
✅ Verified Rating

Pros: It does a good job for us gathering information and keeping the customer interested, brings in lots of leads.

Cons:

Good tool for customers to use, text or chat works.
Reviewed by an Internet Director Nov 27, 2019
Recommended: YES
✅ Verified Rating

Pros: I like that it gathers information and leads for us.

Cons: Not a fan of the scoring system they use, rarely accurate. Also sometimes the information they send back to the dealer is incomplete.

Lots of traffic comes through for parts, service and sales.
Reviewed by an Internet Director Nov 27, 2019
Recommended: YES
✅ Verified Rating

Pros: Does a very good job for us, professional, and the tracking is really great.

Cons:

Great Product
Reviewed by a Marketing Director Nov 26, 2019
Recommended: YES
✅ Verified Rating

Pros: success manager are always helpful and flexible. We've had a lot of traffic generated from the chat and it frees up the BDC.

Cons: They really need to improve the way they answer Facebooke messenger replies. Those are very robotic and almost not helpful for us. There only there to get name and phone number and pass them to us when we can answer them verses actually giving the customer info that they can certainly access.

Very professional and keeps the customer engaged.
Reviewed by a Marketing Director Nov 21, 2019
Recommended: YES
✅ Verified Rating

Pros: The response time and information gathering is very good, great leads come from this chat plus we can vary talking points.

Cons:

It's good, the information is good and we can change things on it.
Reviewed by Owner Nov 12, 2019
Recommended: YES
✅ Verified Rating

Pros: Brings in good traffic, handled very professionally and if something needs changed it is easy to do. Like scripts or other things.

Cons:

Very flexible, they have good representatives.
Reviewed by an Internet Salesperson Oct 31, 2019
Recommended: YES
✅ Verified Rating

Pros: The representatives are very professional and gather a lot of information for us in the leads.

Cons:

Brings in a lot of leads, very good information.
Reviewed by an Internet Director Oct 29, 2019
Recommended: YES
✅ Verified Rating

Pros: Handles our customers very professionally and gathers good information in a friendly manner.

Cons:


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