Cons: Their people don't seem to be able to handle the questions. Their AI has several messages it will keep responding with. The customers fall through the cracks. They are terrible!
Pros: They are on it, always keeping the customer engaged and acquiring good information in a very professional manner.
Pros: It does a good job for us gathering information and keeping the customer interested, brings in lots of leads.
Pros: I like that it gathers information and leads for us.
Cons: Not a fan of the scoring system they use, rarely accurate. Also sometimes the information they send back to the dealer is incomplete.
Pros: Does a very good job for us, professional, and the tracking is really great.
Pros: success manager are always helpful and flexible. We've had a lot of traffic generated from the chat and it frees up the BDC.
Cons: They really need to improve the way they answer Facebooke messenger replies. Those are very robotic and almost not helpful for us. There only there to get name and phone number and pass them to us when we can answer them verses actually giving the customer info that they can certainly access.
Pros: The response time and information gathering is very good, great leads come from this chat plus we can vary talking points.
Pros: Brings in good traffic, handled very professionally and if something needs changed it is easy to do. Like scripts or other things.
Pros: The representatives are very professional and gather a lot of information for us in the leads.
Pros: Handles our customers very professionally and gathers good information in a friendly manner.
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