Pros: They help us contact all potential leads that other wise would have fallen through the cracks! They help us customize the chat how we like.
Pros: They are very good at contacting visitors on our website that can potential end up being sales!
Pros: I was really excited about the ability to see how many times someone had been on our site or one a vehicle as a way to better interact with them...
Cons: We saw an increase in chats, but many people were confused and thought they were booking service and so when we contacted them, they weren't interested. Frustrating.
Pros: We've been with them for a few months now and they've been really great! No regrets!
Cons: none yet
Pros: The chat specialists do a very good job of collecting info while not seeming they are a separate company from the dealership
Cons: None yet
Pros: Gubagoo ChatSmart is the latest state of the art chat program that offers a broad platform of features at a very affordable price, Gubagoo continues to improve and remain in the leading edge, it provides different and easy to use method of contact that gives customer flexibility in engagements, and it's very user friendly to both our BDC staff and customers as well, I definitely recommend this tool to anyone seeking for a chat tool!
Pros: Very professional chat operators and great customer support
Pros: Easy to use Inexpensive great analytics
Pros: Best chat i've used. They get all the valueable info that we need in order to get in touch with the customer and assist them with the purchase of their new vehicle.
Pros: Very efficient and very professional. Do a great job of getting customer information and creating the lead.
Cons: Little delay in getting customers answers to simple questions as opposed to on-site solution.
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