Pros: I'm a fan of this product. It's great.
Pros: Happy with the results. They do a great job!
Pros: the platform is great. really happy with it.
Pros: Always working and leads abound!
Pros: The chat-lead ratio is pretty high, they have good training.
Pros: This app is awesome, it makes it easy to communicate with customers.
Pros: Poor communication, play the blame game.
Cons: Despite repeated incidents, they are constantly disclosing cost information to our potential customers. As a result, we have lost numerous sales and alienated potential customers and their families/friends. Still have no resolution from management.
Pros: Great Results, Great Customer Service, Wonderful Rep Jeremy Sepulveda!
Pros: Good support, good results, nice product - doesn't intrude too much on your site.
Cons: Have to watch the sloppiness of the chat agents. Often tell customers we're open when we're not, often tell them wrong information.
Pros: Great way to allow customers to stay connected to the store without having to call in. They can use this service on the fly and actually chat with a live person. We have received very good feedback from our customers.
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