Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
437
74
17
8
3
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

expand_more read more expand_more expand_less read less expand_less
Last edited by Karen Makedon on August 10th

Product Summary

Star Rating Distribution:
437
74
17
8
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

This tool is totally the best thing added!
Reviewed by an Internet Director 20 hours ago
Recommended: YES
✅ Verified Rating

Pros: I love the quick communication, 24/7. It's how we all do things now and it's easier to keep the customer interested in what we have in inventory and what we can search for.

Cons:

Very efficient tool for us.
Reviewed by a Dealer Professional 22 hours ago
Recommended: YES
✅ Verified Rating

Pros: This is reliable, which is important in communications, plus it is predictable. The customer is taken care of.

Cons:

Great product.
Reviewed by Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: They do a great job. Great information is provided and if we see something that needs to be addressed or problems with the chat we can forward the transcript over to our rep and they instantly make changes and train their people on what we need. We get a lot of traction and leads from the service specials of ours they advertise.

Cons:

Gathers current information
Reviewed by Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Great leads and they track information so that is is right.

Cons:

MANY SOLID LEADS COME THROUGH THIS CHAT.
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Used for many years and they always do a good job.

Cons: No complaints.

Good service. they get good information
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Good leads but not all apply to selling cars.

Cons: Leads for service come to the sales team. It takes extra time to filter them.

Couldn't be happier with the results.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Many good leads as the information is verified.

Cons:

This is one of our best lead sources.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: We do a lot of business through the chat, customers like the interaction and information that we can make available to them. Great way to communicate!

Cons:

Awesome chat service and so much more!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Love the ability to focus on other areas in our BDC while knowing our chats are being handled in a timely and professionally manner and allowing us to view in real time, whisper to agents or take the chat over completely!

Cons:

The top chat tool on the market
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: The ability for our staff to whisper to the agent, take over the chat or simply sit back and let the agents handle the chat is the perfect mix. Integrates with FB messenger and also allows us to post to FB marketplace. One of our best sources for appointments.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Gubagoo Products

ChatSmart
97% Recommended    Recom'd 539 Ratings

Chat Tools & Services Products

97%  Recommended Recom'd 776 Ratings
99%  Recommended Recom'd 603 Ratings
Company: CarNow
96%  Recommended Recom'd 207 Ratings
0%  Recommended Recom'd 0 Ratings
Company: Dice Services

 Unlock all of the community & features  Join Now