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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
455
59
6
4
2
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Oct 24, 2017

Product Summary

Star Rating Distribution:
455
59
6
4
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great tool for customers
Reviewed by Internet Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: I love Gubagoo, our customers like it too.

Cons:

Best I've used, love it!
Reviewed by Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: It's way better than anything else we've tried. They make a real attempt to set up an appointment, the notes are more detailed. They gather more information from the customer before we get it. I also like that there is a link to open the chat up into a bigger window.

Cons:

Always working and no problems.
Reviewed by a Dealer Professional 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Many solid leads that we can easily follow.

Cons:

Good basic chat system
Reviewed by BDC Manager April 5th
Recommended: YES
✅ Verified Rating

Pros: I like it just fine. Gives us extra contact.

Cons:

It's very innovative, sleak, easy to move around in, and intergrates well within FB /web
Reviewed by a Marketing Director March 29th
Recommended: YES
✅ Verified Rating

Pros: It's looks amazing from the outside as a customer, inside the product it looks very easy to use, the analytics are easy to decipher, and the inside peer in FB allows for your customer to stay within your website and not leave... Justin and Lee demonstrate vast knowledge in their field- very innovate and adaptive which I believe is key to be successful in this business...or any...

Cons:

does the job but not sure it's worth the price.
Reviewed by an Internet Director March 28th
Recommended: YES
✅ Verified Rating

Pros: We do get many lead with good info.

Cons:

We recently switched to Gubagoo and it was a great decision.
Reviewed by a General Manager March 27th
Recommended: YES
✅ Verified Rating

Pros: The difference is surprising. Our response numbers are way up. They do a great job and are less expensive than our last chat provider.

Cons:

They are always passing on the lead information
Reviewed by a Salesperson March 27th
Recommended: YES
✅ Verified Rating

Pros: These people aren't pushy or in a hurry. They do a great job.

Cons:

Not effective. Many calls lost.
Reviewed by a General Sales Manager March 19th
Recommended: NO
✅ Verified Rating

Pros:

Cons: It isn't worth the price. We get very few solid leads.

Love the quick response our customers get
Reviewed by a Dealer Professional March 15th
Recommended: YES
✅ Verified Rating

Pros: Customers love that they don't have to wait, it's immediate.

Cons:


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