Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
305
48
3
2
2
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

expand_more read more expand_more expand_less read less expand_less
Last edited by Karen Makedon on October 24th

Product Summary

Star Rating Distribution:
305
48
3
2
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great product
Reviewed by a Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: I'm a fan of this product. It's great.

Cons:

Great TOOl!
Reviewed by an Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Happy with the results. They do a great job!

Cons:

excellent!!
Reviewed by Other Last Week
Recommended: YES
✅ Verified Rating

Pros: the platform is great. really happy with it.

Cons:

We use them for our website and they are the best!
Reviewed by an Internet Director October 20th
Recommended: YES
✅ Verified Rating

Pros: Always working and leads abound!

Cons:

great!!
Reviewed by BDC Manager October 18th
Recommended: YES
✅ Verified Rating

Pros: The chat-lead ratio is pretty high, they have good training.

Cons:

fantastic
Reviewed by Owner October 10th
Recommended: YES
✅ Verified Rating

Pros: This app is awesome, it makes it easy to communicate with customers.

Cons:

Disclosing Cost Information to our Customers
Reviewed by an Internet Director October 9th
Recommended: NO
✅ Verified Rating

Pros: Poor communication, play the blame game.

Cons: Despite repeated incidents, they are constantly disclosing cost information to our potential customers. As a result, we have lost numerous sales and alienated potential customers and their families/friends. Still have no resolution from management.

Gubagoo is the best!
Reviewed by an Internet Director October 5th
Recommended: YES
✅ Verified Rating

Pros: Great Results, Great Customer Service, Wonderful Rep Jeremy Sepulveda!

Cons: N/A

Nice Product, sloppy agents
Reviewed by a Marketing Director October 5th
Recommended: YES
✅ Verified Rating

Pros: Good support, good results, nice product - doesn't intrude too much on your site.

Cons: Have to watch the sloppiness of the chat agents. Often tell customers we're open when we're not, often tell them wrong information.

Great way to stay in touch with our customers
Reviewed by a Fixed Ops Director October 4th
Recommended: YES
✅ Verified Rating

Pros: Great way to allow customers to stay connected to the store without having to call in. They can use this service on the fly and actually chat with a live person. We have received very good feedback from our customers.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Gubagoo Products

ChatSmart
98% Recommended    Recom'd 360 Ratings
TalkSmart
100% Recommended    Recom'd 16 Ratings
RESQ
100% Recommended    Recom'd 8 Ratings

Chat Tools & Services Products

98%  Recommended Recom'd 700 Ratings
98%  Recommended Recom'd 360 Ratings
Company: Gubagoo
100%  Recommended Recom'd 297 Ratings
Company: CarNow

 Unlock all of the community & features  Join Now