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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
474
63
7
4
2
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Oct 24, 2017

Product Summary

Star Rating Distribution:
474
63
7
4
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Best chat service.
Reviewed by a General Sales Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: They never miss a beat. Info is pertinent and they are trained to make a good impression.

Cons:

they have a great plan of action.
Reviewed by a Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: We keep them busy and they give us what we need to know.

Cons:

Many solid leads
Reviewed by a BDC Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Great system to never miss a call. They are well informed too.

Cons:

Convenient and effective.
Reviewed by a Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: If we are busy, they get the information we need. Customers like this option.

Cons:

Highly satisfied with.
Reviewed by Internet Sales Last Week
Recommended: YES
✅ Verified Rating

Pros: Good follow up from vendor. Weekly calls just to check up. Can text and chat 24/7 also. Effective and affordable.

Cons: Somewhat canned responses.

Highly satisfied with.
Reviewed by Internet Sales Last Week
Recommended: YES
✅ Verified Rating

Pros: Excellent support and account managers.

Cons: None currently.

Highly satisfied with.
Reviewed by BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Like that there is 24/7 communication with customers. Reps communicate well.

Cons: Getting all chat operators on board with what the dealer wants said to customer, BUT any concern I had was addressed and taken care of immediately.

Highly satisfied with.
Reviewed by BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great closing ratio, with 24 hours to capture online shoppers. Very good!

Cons: None currently.

Highly satisfied with.
Reviewed by BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Always professional - managed chat gives you options like a text feature which works like a chat but looks like a text string to the customer.

Cons: None currently.

Very satisfied with.
Reviewed by BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Happy with the results and they do a good job.

Cons: None currently.


Contact Info

Do you work for Gubagoo? Claim your company page now!

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Gubagoo Products

ChatSmart
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