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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
152
56
15
6
2
Rating by Job Title:

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
152
56
15
6
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Extremely good at what they do, the leads are great.
Reviewed by a Salesperson 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Handles all our leads very professionally and gets them to us quick so we can respond.

Cons:

Very advanced and professionally handled.
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: The lead handling is really efficient and they get a lot of the pre information up front.

Cons:

Gubagoo Works Great For Us On Ten Different Websites
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: It's simple, we only use companies that can do what they say. If it didn't work we wouldn't use Gubagoo on TEN different websites. Gubagoo Messenger Marketplace,

Cons: None.

It's handle very efficiently and professionally.
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: The leads are sent to us with a lot of information that they gather from the people using the chat tool.

Cons:

Very great!
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Easy to use, support is very helpful.

Cons:

Gubagoo is the best chat tool on the market today
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Great reps, who do all of the heavy-lifting for you. We have Ashly Baker and Jason Jones. They are both FANTASTIC!

Cons: I have not found any CON's to using Gubagoo yet. If I do, I will update this review.

Works well, team works with us to customize the customer service we want.
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Quick responses, dedicated BDC team for chat can take training tips for better customer service. Easy to either whisper to BDC or take over chat depending on your time.

Cons: Um. IDK. It's pretty great. I guess the con is the chat isn't free? Lol.

Very easy to use, very effective
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Simple to use, notifications are quick and easy, app is streamlined, and website chat is beautiful. Many features to get info to customers. And the chat reps are super helpful

Cons: Could use some labels for the different tabs on the main screen.

Excellent Service and high ROI
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Very responsive and takes time to address customer needs, very high ROI for us at multiple stores.

Cons:

New User of Virtual Retailing
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: Great user interface and customer support

Cons: still innovative and new so development still taking place


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