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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
501
73
10
7
4
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen M on August 10th

Product Summary

Star Rating Distribution:
501
73
10
7
4

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Ok.. works well but many hiccups.
Reviewed by a Marketing Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: Info can be sketchy or inaccurate.

Cons:

Happy with the results.
Reviewed by a Sales Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: They email the notifications immediately. Great Tool.

Cons:

No complaints..Used forever.
Reviewed by an Owner Last Week
Recommended: YES
✅ Verified Rating

Pros: They just do their job and get us the information.

Cons:

They never miss a call or act improperly.
Reviewed by General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great chat that finds out what we need to know. 24/7 availability.

Cons:

Phenomenal chat!
Reviewed by Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Very happy with the results. Many good leads.

Cons:

gets us good messages.
Reviewed by a Sales Manager August 29th
Recommended: YES
✅ Verified Rating

Pros: The team could be a more knowledgeable.

Cons:

Many leads because they do a great job!
Reviewed by a BDC Manager August 29th
Recommended: YES
✅ Verified Rating

Pros: Saves us so much time. We get the solid leads.

Cons:

Terrible and embarrassing.
Reviewed by an Internet Director August 24th
Recommended: NO
✅ Verified Rating

Pros:

Cons: We listened to the conversations. They don't have a clue about the car business.

Agents aren't qualified to talk to customers.
Reviewed by an Internet Director August 23rd
Recommended: NO
✅ Verified Rating

Pros: They take a message but so does a machine.

Cons: Confusing to customers who think they are talking to a sales rep.

Ok chat not breaking any records.
Reviewed by an Internet Director August 20th
Recommended: YES
✅ Verified Rating

Pros: We get good information to follow up.

Cons: Not a lot of action or follow through.


Contact Info

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