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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
502
68
8
6
3
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen M on Oct 24, 2017

Product Summary

Star Rating Distribution:
502
68
8
6
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Solid system and good people.
Reviewed by an Internet Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: Many chats that give us the information we need to finalize the deal.

Cons: A few glitches lately but overall they do a great job.

We Recommend Gubaboo!
Reviewed by an Internet Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Pros: Wonderful customer service. Great results with Special Offers. Great lead quantity and appointments set with chat. Great ROI!

Cons:

Customers love it!
Reviewed by a BDC Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Customers can pretty much do anything on this platform. Communication is fast and efficient for us.

Cons: None.

Great communication tool!
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: I like the way this works, quick and responsive, easy for the customer and our people.

Cons:

Works great for us!
Reviewed by Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Keeps the customer engaged and sends leads immediately.

Cons:

I love how this works!
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: They are innovative and very effective. Top of the line.

Cons:

All scripts are the same.
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: I like the 24 hour availability.

Cons: They all say the same script. It isn't personable.

Great tool for us!
Reviewed by Fixed Ops Director Last Week
Recommended: YES
✅ Verified Rating

Pros: This is very interactive, easy to use, service oriented and responsive. We love this tool.

Cons: None

Customers get confused by their tactics.
Reviewed by an Internet Salesperson Last Week
Recommended: NO
✅ Verified Rating

Pros:

Cons: They make appointments that we can't full-fill. We need better communication. Also they give out information that isn't accurate.

They have recently stepped up their game and it's much better.
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: So much better. The team they use are informed and friendly.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

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