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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
307
47
3
2
2
Rating by Job Title:

Contact Info

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About the Product

Gubagoo’s innovative and proprietary dealer chat technology goes a step and beyond by providing web-based customers unprecedented insight into a dealerships inventory and services. Unlike other automotive chat platforms, our behavioral engagement makes ChatSmart the best live car dealer chat on the market. Our US based operators provide 24/7 managed chat solutions for any auto dealer website and with our seamless integration, ChatSmart supercharges live chat to optimize overall customer engagement. ChatSmart is not just an automotive live chat function, but a service that provides customers with real-time access to your dealerships inventory, services, and special offers.

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Last edited by Brent Noble on Sep 22, 2016

Product Summary

Star Rating Distribution:
307
47
3
2
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

We use them for our website and they are the best!
Reviewed by an Internet Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Always working and leads abound!

Cons:

great!!
Reviewed by BDC Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: The chat-lead ratio is pretty high, they have good training.

Cons:

fantastic
Reviewed by Owner Last Week
Recommended: YES
✅ Verified Rating

Pros: This app is awesome, it makes it easy to communicate with customers.

Cons:

Disclosing Cost Information to our Customers
Reviewed by an Internet Director Last Week
Recommended: NO
✅ Verified Rating

Pros: Poor communication, play the blame game.

Cons: Despite repeated incidents, they are constantly disclosing cost information to our potential customers. As a result, we have lost numerous sales and alienated potential customers and their families/friends. Still have no resolution from management.

Gubagoo is the best!
Reviewed by an Internet Director October 5th
Recommended: YES
✅ Verified Rating

Pros: Great Results, Great Customer Service, Wonderful Rep Jeremy Sepulveda!

Cons: N/A

Nice Product, sloppy agents
Reviewed by a Marketing Director October 5th
Recommended: YES
✅ Verified Rating

Pros: Good support, good results, nice product - doesn't intrude too much on your site.

Cons: Have to watch the sloppiness of the chat agents. Often tell customers we're open when we're not, often tell them wrong information.

Great way to stay in touch with our customers
Reviewed by a Fixed Ops Director October 4th
Recommended: YES
✅ Verified Rating

Pros: Great way to allow customers to stay connected to the store without having to call in. They can use this service on the fly and actually chat with a live person. We have received very good feedback from our customers.

Cons:

Tried them all - This one is the best!
Reviewed by a Dealer Professional October 4th
Recommended: YES
✅ Verified Rating

Pros: The purpose of any chat service is to provide a lead. The staff at Gubagoo are the best at both providing the customer with accurate information while collecting the necessary information to create a valuable lead. Gubagoo's service is far better than and more consistent than we could ever expect from our staff. We have tried numerous other providers before finding Gubagoo and some did a great job answering the customer's questions but failed miserably at collecting customer data to provide a valuable lead.

Cons: None

Good quality leads
Reviewed by a Vendor Account Manager October 4th
Recommended: YES
✅ Verified Rating

Pros: High quality leads when we can get customer information. Chat operators seem to be thorough.

Cons: Cost sometimes causes GMs to use a "free" service that is part of some other package.

Excellent and efficient product for quality client conversation.
Reviewed by an Internet Director October 4th
Recommended: YES
✅ Verified Rating

Pros: The agents work really well to get your dealership the clients contact information and relaying it back to you.

Cons: Haven't had any concerns with the product and we've been using it for 6 months.


Contact Info

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