Pros: This is a great part of our advertising. They get us great leads.

Cons:

Pros: Great way to receive information in a non-threatening manner for the customer. It seems to make them more open to exchanging information and involved in searching for that certain vehicle they want!

Cons:

Pros: Managed chat takes the busy work out of the dealerships hands and into professional capable chat agents. The Gubagoo agents do a great job of answering questions while still focusing on the lead collection. The ResQ feature is a great way for our stores to still stay involved in chats that are high-value customers. The support we have received has been second to none. Any feature enhancement, reporting, or quality issues we have seen are taken care of quickly.

Cons:

Pros: I like this way of communicating with customers. A lot of things can be handled before someone comes in just by sending information back and forth. Definite asset for me!

Cons:

Pros: I love the quick communication, 24/7. It's how we all do things now and it's easier to keep the customer interested in what we have in inventory and what we can search for.

Cons:

Pros: This is reliable, which is important in communications, plus it is predictable. The customer is taken care of.

Cons:

Pros: They do a great job. Great information is provided and if we see something that needs to be addressed or problems with the chat we can forward the transcript over to our rep and they instantly make changes and train their people on what we need. We get a lot of traction and leads from the service specials of ours they advertise.

Cons:

Pros: Great leads and they track information so that is is right.

Cons:

Pros: Used for many years and they always do a good job.

Cons: No complaints.

Pros: Good leads but not all apply to selling cars.

Cons: Leads for service come to the sales team. It takes extra time to filter them.