Cons: It isn't worth the price. We get very few solid leads.
Pros: Customers love that they don't have to wait, it's immediate.
Pros: I used this in the past and liked it the best for chat. Very easy for customers to use, multiple platform options.
Cons: It was expensive but worth it.
Pros: They do their job. They send incredible leads
Cons: They could change their name to something people can recognize them
Pros: They fill in if one of our agents can't get to the chat. They are on top of running promotions for us and making sure that we are satisfied and they stay in good communication with us.
Pros: This gives us really good leads. It gives us more contact with the customer
Pros: They were fine to use just didn't connect with us well.
Cons: We didn't have much interaction with them. They would send over leads for service to our sales team and didn't integrate well with our crm. Missed out on leads because they didn't go to the right person.
Pros: I liked it, it doesn't require much action on our part.
Pros: Easy to manage and we get the information 24/7.
Pros: They do really well for us, customers like it, and it helps us give customers everything they need.
Learn tips and tricks for finding the right vendor products for your store.