Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
442
72
18
7
3
Rating by Job Title:

Contact Info

Do you work for Gubagoo? Claim your company page now!

About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

expand_more read more expand_more expand_less read less expand_less
Last edited by Karen Makedon on August 10th

Product Summary

Star Rating Distribution:
442
72
18
7
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

The chat has professionals to handle the leads.
Reviewed by a Service Associate 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Great at providing a lot of information on the leads coming in. They manage this very well and are quick to respond.

Cons:

Works as expected
Reviewed by an Internet Director 3 days ago
Recommended: YES
✅ Verified Rating

Pros: Easy GUI, Great Support. Seamless Install.

Cons:

Perfect communication resource. Great asset.
Reviewed by a Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: It's so great for customers to get information this way, no pressure or hassle, just a smooth exchange.

Cons:

Complete leads
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Great quality leads that come in complete. This is the second best vendor we use

Cons:

Appealing for customers to respond.
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: We like to have our own people chat. It works well for us.

Cons:

Best chat app we have used
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: - Lots of leads - Getting better with conversations and sounding more natural than having just read off a script - Our rep, Kathy has been great with any concerns/questions I have - the dashboard is fast and easy to use to keep track of everything

Cons:

Best chat app we have tried so far
Reviewed by a Marketing Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Great for a small business like us that can't handle all the chats coming in. The managed chat has worked out for us and it seems like the people taking care of our chats have been getting better sounding like a normal person having a conversation. They do a good job of trying to get customer information that gets put into our CRM as a lead.

Cons: Chat box can be hard to close on newer gen iPhones with the down arrow so close to the top on iPhone XS Max. No support for Autotrader chat.

Gubagoo is a great partner
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: I know the name of every rep I've had and can reach them easily. Diego Lazcarez has been my rep for a while and it seems like he drops everything to help when I need it. He always touches base every month to make sure expectations are met.

Cons:

Love Gubagoo!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great service and is seamless for us as a dealer. Kathy Turnbull is my rep and her follow up and support has been excellent...Always above and beyond.

Cons: None

Perfect communication chat tool! They are the best.
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: I love how this makes it easy for back and forth information from the customer. We get a lot of sales from this.

Cons:


Contact Info

Do you work for Gubagoo? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

Gubagoo Products

ChatSmart
97% Recommended    Recom'd 542 Ratings

Chat Tools & Services Products

99%  Recommended Recom'd 654 Ratings
Company: CarNow
97%  Recommended Recom'd 616 Ratings
96%  Recommended Recom'd 247 Ratings
0%  Recommended Recom'd 0 Ratings
Company: Dice Services

 Unlock all of the community & features  Join Now