Pros: I like the tracking and the results from using this. No one falls through the cracks and it is very well done.
Pros: Very sophisticated and professionally handled. By the time we get the lead we have almost all the information needed to help the customer.
Pros: Very professional, when we get the leads we have all the information and it makes it easy to take over the conversation.
Pros: Easy to use! can interact with the customer or even the person responding. Maryellen Fleming is very helpful and if I have a question she is always ready to help... Great job
Pros: Gubagoo is very professional in handling customer chat leads 24/7. Our client success manager Anthony Ramirez is WONDERFUL. He is VERY responsive to e-mails/calls and truly goes above and beyond for us. We use Gubagoo for ~15 different new car dealerships and everyone is very impressed with this company. Would highly recommend! Thanks Anthony and Gubagoo for all you do!
Pros: Not only is it a lead generator we close 33% of the chats.Lucas Lomelli is our client success manager and when need something he is on it.
Cons: Some of the chat reps and or AI sometimes don't get it.
Pros: I work with Lucas Lomelli and he is fantastic. He adapts his strategy to my needs and keeps us in his sights. I have tried multiple other chat networks - this is the only one that provides the consistent and steady results with the modifications we require.
Cons: None really - because any time we come across a Con, Lucas will work with me to get it resolved to a level of satisfaction that terminates the issue.
Pros: It's easy to navigate within the program to the different options, the different options are pretty self explanatory and my rep Anthony Ramirez is very knowledgeable and explains things in a way I can understand which I greatly appreciate.
Cons: I just started a couple of days ago to use this program therefore I am not totally familiar with it. I need some more time to see if there are things that might either have a cliche or needs to be adjusted in some way to meet our company's needs.
Pros: Handles all our leads very professionally and gets them to us quick so we can respond.
Pros: The lead handling is really efficient and they get a lot of the pre information up front.
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