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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
85
41
5
2
2
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
85
41
5
2
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

We've just had it a month but we are already excited about the results!
Reviewed by an Internet Director 6 days ago
Recommended: YES
✅ Verified Rating

Pros: People started using it right away. It's a very user friendly platform and it is managed and set up to keep the customer engaged.

Cons:

Immediate Success!
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: We've seen immediate positive sales results from multiple products offered by Gubagoo. Our rep Anthony Ramirez has done a wonderful job getting us set up and maintaining our publisher offers. He always get's back to me right away even after hours or on the weekend if something comes up! Can't say enough.

Cons:

Worthwhile Program
Reviewed by a BDC Manager February 7th
Recommended: YES
✅ Verified Rating

Pros: Having Gubagoo respond to our Facebook messages and website chats has been very helpful to our business. Our support rep, Anthony Ramirez, is especially helpful and proactive.

Cons: some individual chats have room for improvement

Great Tool
Reviewed by a Marketing Director February 7th
Recommended: YES
✅ Verified Rating

Pros: Gubagoo is a revolutionary tool that is moving the car industry forward. Generating leads from chat and shopping online. Works on mobile devices, even dings your Apple Watch. Anthony Ramirez, our dealership's Client Success Manager went above and beyond to optimize our success. I cannot stress enough how great working with him is.

Cons: The longtime auto industry professionals struggle with accepting GVR as the future. This is not reflection of Gubagoo, but it is something to take note of.

very prompt and detailed method of capturing the customers attention and info, for sales.
Reviewed by a Group Executive January 16th
Recommended: YES
✅ Verified Rating

Pros: The support and maintenance received from the handler AMBER BALLA, has been second to none. she very efficient and on top of the program details and functionality of the system . Makes it very seamless for dealers.

Cons: none to mention!

I don't like the way they set up the AI.
Reviewed by an Internet Director January 2nd
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their people don't seem to be able to handle the questions. Their AI has several messages it will keep responding with. The customers fall through the cracks. They are terrible!

Great chat and texting app. Handled very well.
Reviewed by a Salesperson Dec 31, 2019
Recommended: YES
✅ Verified Rating

Pros: They are on it, always keeping the customer engaged and acquiring good information in a very professional manner.

Cons:

Everyone here likes this tool real well.
Reviewed by a Marketing Director Dec 4, 2019
Recommended: YES
✅ Verified Rating

Pros: It does a good job for us gathering information and keeping the customer interested, brings in lots of leads.

Cons:

Good tool for customers to use, text or chat works.
Reviewed by an Internet Director Nov 27, 2019
Recommended: YES
✅ Verified Rating

Pros: I like that it gathers information and leads for us.

Cons: Not a fan of the scoring system they use, rarely accurate. Also sometimes the information they send back to the dealer is incomplete.

Lots of traffic comes through for parts, service and sales.
Reviewed by an Internet Director Nov 27, 2019
Recommended: YES
✅ Verified Rating

Pros: Does a very good job for us, professional, and the tracking is really great.

Cons:


Contact Info

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