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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
492
66
8
4
2
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen M on Oct 24, 2017

Product Summary

Star Rating Distribution:
492
66
8
4
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

ROI is through the roof.
Reviewed by an Internet Director Yesterday
Recommended: YES
✅ Verified Rating

Pros: Best way to keep info going our 24/7.

Cons: Agents can get confused as time.

Great chat tool
Reviewed by a Group Executive 6 days ago
Recommended: YES
✅ Verified Rating

Pros: Have been using Gubagoo ChatSmart for a while and its a good tool

Cons: None

Highly satisfied with.
Reviewed by Internet Director 7 days ago
Recommended: YES
✅ Verified Rating

Pros: My account manager, Matthew Osborne, always gets me the answers I'm looking for. He is very quick and knows the product well. Anytime I need him he is available. We are so impressed with Gubagoo and we'd recommend it to everyone. The price is GREAT and the product itself has driven several leads in the time we've had it.

Cons: None currently.

Quite satisfied with.
Reviewed by BDC Manager 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Easy to use, immediate connection with customers, alert notification and user friendly interface for dealership users to jump in and take over the conversation.

Cons: This feature does have some problems on the service side of things.

Used for months and leads have improved.
Reviewed by General Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: These chat people know what they are doing.

Cons:

This chat is the best we have used.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Never a problem and they are friendly and informative.

Cons:

Quite satisfied with.
Reviewed by BDC Manager June 4th
Recommended: YES
✅ Verified Rating

Pros: Simple layout and website module.

Cons: Dashboard is a bit confusing, a lot of information on one page.

Highly satisfied with.
Reviewed by BDC Manager June 4th
Recommended: YES
✅ Verified Rating

Pros: The application has the flexibility to allow our reps to jump in on a chat at will. Responsive and helpful support as well.

Cons: None currently.

Very satisfied with.
Reviewed by Internet Sales June 4th
Recommended: YES
✅ Verified Rating

Pros: An excellent tool and chat service. Overall, very happy with our partnership with them.

Cons: A notification on a change of our account manager would have been ideal, as I was still reaching out to a person that didn't even work there anymore.

Highly satisfied with.
Reviewed by Sales Manager June 4th
Recommended: YES
✅ Verified Rating

Pros: The best online service 24 hours a day 7 days a week. Great product.

Cons: None currently.


Contact Info

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