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Gubagoo

ChatSmart

 Rate Product
Star Rating Distribution:
153
57
15
5
1
Rating by Job Title:

Contact Info

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About the Product

ChatSmart is the most advanced live chat in automotive. ChatSmart makes it easy for your customers to quickly connect with your dealership 24/7/365. Using any device through multiple channels, your customers can book a test drive, browse inventory, submit a credit application, book a service appointment, all at their convenience. ChatSmart leverages our patented behavior and scoring methodology that turns your anonymous web visitors into identifiable customers. With greater insight, our professional chat specialists can respond to your web visitors quickly with the most relevant information, boosting customer experience and online lead conversion.

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Last edited by Karen Makedon on Aug 10, 2018

Product Summary

Star Rating Distribution:
153
57
15
5
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Quick informative and professional responses.
Reviewed by General Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: I like the tracking and the results from using this. No one falls through the cracks and it is very well done.

Cons:

This gets a lot of traffic, inquiries.
Reviewed by a Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Very sophisticated and professionally handled. By the time we get the lead we have almost all the information needed to help the customer.

Cons:

They really handle the leads from this well.
Reviewed by a Salesperson August 30th
Recommended: YES
✅ Verified Rating

Pros: Very professional, when we get the leads we have all the information and it makes it easy to take over the conversation.

Cons:

Great product that is easy to use
Reviewed by a General Sales Manager August 29th
Recommended: YES
✅ Verified Rating

Pros: Easy to use! can interact with the customer or even the person responding. Maryellen Fleming is very helpful and if I have a question she is always ready to help... Great job

Cons:

Highly recommend Gubagoo!
Reviewed by a Dealer Professional August 28th
Recommended: YES
✅ Verified Rating

Pros: Gubagoo is very professional in handling customer chat leads 24/7. Our client success manager Anthony Ramirez is WONDERFUL. He is VERY responsive to e-mails/calls and truly goes above and beyond for us. We use Gubagoo for ~15 different new car dealerships and everyone is very impressed with this company. Would highly recommend! Thanks Anthony and Gubagoo for all you do!

Cons:

Lucas Lomelli takes care of us...
Reviewed by an Internet Director August 27th
Recommended: YES
✅ Verified Rating

Pros: Not only is it a lead generator we close 33% of the chats.Lucas Lomelli is our client success manager and when need something he is on it.

Cons: Some of the chat reps and or AI sometimes don't get it.

Efficient
Reviewed by a Marketing Director August 23rd
Recommended: YES
✅ Verified Rating

Pros: I work with Lucas Lomelli and he is fantastic. He adapts his strategy to my needs and keeps us in his sights. I have tried multiple other chat networks - this is the only one that provides the consistent and steady results with the modifications we require.

Cons: None really - because any time we come across a Con, Lucas will work with me to get it resolved to a level of satisfaction that terminates the issue.

As a first time user I had a great experience with Anthony learning the program.
Reviewed by an Office Associate August 22nd
Recommended: YES
✅ Verified Rating

Pros: It's easy to navigate within the program to the different options, the different options are pretty self explanatory and my rep Anthony Ramirez is very knowledgeable and explains things in a way I can understand which I greatly appreciate.

Cons: I just started a couple of days ago to use this program therefore I am not totally familiar with it. I need some more time to see if there are things that might either have a cliche or needs to be adjusted in some way to meet our company's needs.

Extremely good at what they do, the leads are great.
Reviewed by a Salesperson August 15th
Recommended: YES
✅ Verified Rating

Pros: Handles all our leads very professionally and gets them to us quick so we can respond.

Cons:

Very advanced and professionally handled.
Reviewed by an Internet Salesperson August 14th
Recommended: YES
✅ Verified Rating

Pros: The lead handling is really efficient and they get a lot of the pre information up front.

Cons:


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