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Pros: Knowledgeable customer service for fixing issues via online.
Cons: Terrible response for on-site repairs. Takes days to schedule a field visit even with the company headquarters in the same city. Called in to support for slow computer issue and actually had computer broken by customer service. Promised next day field repair to rebuild computer for Internet Director but was told "no field agents work for Helion in my city), which is the company headquarters. I was told them another day until they could get out to repair the computer they broke.
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