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Ian Coburn

Ian Coburn Trainer/Speaker

Profile

Name: Ian Coburn
Title: Trainer/Speaker
Company: GPA Training, Inc.
Phone: Private
Location: Private , Private
Summary:
Sales/Customer Service speaker & trainer. Author of "The Customer is NEVER Right: Sell More Trucks, Cars, Buses, Parts . . . Anything in One Month." The greatest privilege is to serve and I'm adamant about the process to do so. You don't invest in training for your staff and company's success; you invest in training for your customers' success. It just so happens the latter results in the former. You may learn more at www.gpatrain.com, where you'll also find feedback, eLearning and even soft skills apps.

Recent Activity

Blog Posts

What a Structured Reconditioning Process Means for your Dealership

What a Structured Reconditioning Process Means for your Dealership

A high-performing used car department relies on efficiency.  How much of an impact can an efficient operation yield? Consider Southwest.   …

Are You Overlooking Parts & Service [VIDEO]

Are You Overlooking Parts & Service [VIDEO]

It’s Official: Texting Boosts Service Satisfaction Scores!

It’s Official: Texting Boosts Service Satisfaction Scores!

The 2019 U.S. Customer Service Index Study results by J.D. Power have been published. You’ve seen the report before, but it should be more than just …

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip. …

Speed Matters – Consumer Website or Dealer Website Google Ads

Speed Matters – Consumer Website or Dealer Website Google Ads

Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a dail…

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