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From: Jared Hamilton
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Ilana Zur

Ilana Zur Head of Business Development

Exclusive Blog Posts

Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

Customer retention at the dealership level is abysmal after a customer’s new vehicle warranty expires. Extended service contracts help somewhat, …

Innovators and Automotive

Innovators and Automotive

The automotive industry is a crazy place to be right now. The disruptive Uber-isation of the industry has presented itself with many challenges and rewards…

Drive Motors Lands New Partnership with Mercedes-Benz USA

Drive Motors Lands New Partnership with Mercedes-Benz USA

Recently, Mercedes-Benz USA selected Drive Motors as one of four certified vendor-partners for the Mercedes-Benz Digital Retailing Program to provide their…

Don't Stop When Presenting Numbers

Don't Stop When Presenting Numbers

Don’t make something an objection unless it needs to be. If a customer knows how your trade process works be up front with them. Be as transpar…

Long Term Process Change will Enable Long Term Success and Profitability

Long Term Process Change will Enable Long Term Success and Profitability

How can you ensure that your dealership has profitable scenarios for the future? Looking for ways to create more profit per customer or creating new pro…

Conversion Optimization for the Auto Industry

Conversion rate optimization (CRO) is a fancy term breaking into the digital automotive space right now.  While it may be new to the industry, it’s certainly not trivial. Many industries outside of automotive have been focused on conversion optimization for years; they even hire”conversion specialists” to solely focus on website optimization because they understand how important it is for digital success.

So what is conversion optimization? According to Tim Ash, CRO is the science of getting people to act or do something once they arrive on your site. Dealerships must get up to speed on this– there are great website providers in the industry and coupling that with a strong CRO strategy can bring your game up significantly.  With the amount of money dealerships are investing in their website, website maintenance, and traffic, failing to convert those hard-won website visitors is actually failing at the entire digital sales funnel.  CRO helps turn those marketing dollars into revenue by converting visitors into leads and sales right on the website.

It’s absolutely crucial for dealerships to understand the significance of this on their own websites. Not just because it completes the digital marketing strategy, but also because your website traffic is the most qualified source of leads for your dealership.

A website without CRO is kind of like a showroom without sales people. Imagine if you had a showroom with qualified ups, but no sales people to approach the leads with a smile on their face and a monthly quota to hit. I don’t think that would fly with your General Manager.  The same principle applies to your website- a website with qualified traffic needs engagement- needs direction and polite messaging to get the qualified traffic to convert into qualified leads for your sales team!

So how do you implement a conversion optimization strategy for your dealership website? The good news is, you usually don’t have to change your website provider or digital agency.  Most conversion optimization vendors work by adding a small piece of code to the existing website.

If you choose to work with a sophisticated vendor, the code snippet can do a lot- it can scan the traffic’s behavior and decide what offer or message to engage the visitor with artificial intelligence. Is the visitor a new visitor browsing slowly?  Or is the visitor a loyal visitor looking at a specific VDP?  Is the visitor interested in service?  Or is the visitor actually focused on leasing a vehicle?

Optimizing your website can turn these insights into action to get your visitors to do what you want them to do on the site.

Want your visitors to come in for a test drive?

Want your visitors to come in for a service visit?

Or maybe you want your visitors to like your page on Facebook?

Conversion optimization done right will add an engagement level to your website that can push your visitors to complete these conversion goals and increase your automotive lead capture significantly.

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