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11 Key Questions to Ask any Provider before You Buy

ActivEngage, the automotive industry's premier provider of proactive live chat with business intelligence for dealer websites, today announced the release of the Live Chat Buyers' Guide, a new eBook for automotive dealers.  Eleven Key Questions to Ask any Live Chat Provider before You Buy helps educate dealers about the most critical requirements for live chat success and details the questions dealers should discuss with any chat vendor.  As consumers increasingly use and expect live chat on dealership websites, and more options become available, it is more important than ever for dealers to make the best decision for their dealership needs.     

The new eBook guides dealers through the discussion they need to have with chat vendors to ensure success and addresses the best in class technology, service and support capabilities that chat vendors should offer dealerships.  The main focus of the Buyers' Guide helps dealers determine whether a chat vendor merely offers IM technology, or a true chat application with business intelligence.  Business intelligence enables the most effective live chat because it allows dealers to leverage knowledge about the customer's behavior, before they engage them in conversation, and it facilitates a high level of personalization that IM technology does not allow.  This is key for increased website lead generation.  Other questions are designed to help dealers assess how much experience chat vendors have with meeting the unique needs of dealerships, another important determinant of success.  The questions also allow dealers to gauge how progressive providers' technical capabilities are and how adept vendors are at integrating chat with other communication channels, in addition to the dealership website.   

"Increasingly, dealers now realize the benefits that live chat can offer to enhance customer service and qualified lead generation at the dealership website," commented Todd Smith, ActivEngage co-founder.  "We created the eBook Buyers' Guide to help all dealers make the most well-informed purchase decision, based on their particular dealership needs.  Effective live chat is not about putting a "click-to-chat" button the website and it's not just about the technology.  The best vendors will also offer dealers the business intelligence and services that can easily double or triple website leads when used properly.  Live chat is one of the fastest and most cost-effective ways to increase first-party leads, and that is more important than ever today."    

Download the Live Chat Buyers' Guide at: www.activengage.com/DealerLiveChatBuyersGuide.shtml

About ActivEngage: (www.ActivEngage.com)

ActivEngage’s proprietary business intelligence helps automotive dealers meet the needs of shoppers by providing dealerships easy to use, powerful website tools.  Advanced live chat services let dealers identify, initiate interaction and communicate with website visitors in real-time.  The essential person-to-person Meet & Greet that dealers require at the physical showroom is now possible on the dealership website through ActivEngage.  This proactive website engagement decreases abandonment rates and increases website lead generation with the thousands of visitors the average dealership receives each month.  ActivEngage provides the edge that dealerships need to engage more customers who browse for information because it starts building a personal relationship with shoppers from the moment they hit the dealership website.  ActivEngage offers three tiers of service to ensure that all website visitors' experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.

 

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