Introduces Chatter Management, Complaint Site Management, Keyword Patrol - and Other Major Enhancements - to Make Process Easier Than Ever
Riverside CA- April 20, 2010 – eXtéresAUTO, the leading SEO and Search Asset Management (SAM™) provider for the auto dealer industry, today announced major upgrades to its Online Reputation Management (ORM) technology solution. The company pioneered the first ORM solution for dealers in 2009, and over the next month they will be rolling out cutting-edge new reporting features and tools to further help dealers gain far greater control over, and capitalize on, the exploding world of online consumer reviews and social media – all from an easy-to-use back-office dashboard.
From brand-new solutions like Chatter Management, Complaint Site Management and Keyword Patrol – to significantly improved Review Site Reporting/Management features – each tool is designed to help dealers establish the most powerful, positive online presence. And tackling their ‘online reputation’ is now mission-critical for dealerships, given the consumer realities: 3 in 4 car shoppers now consult online dealer reviews, and 1 in 5 change their original dealer selection based on what they read. Online reviews now have more impact on consumers than either dealer location or past dealer loyalty.
“Most dealers are now committed to tackling their online reputations at the review and social sites,” said Richard Winch, eXtéresAUTO’s CEO. “But the prospect of the constant monitoring, managing and responding - along with the task of gathering a high volume of positive reviews – is unbelievably time-consuming. Our solutions are designed to automate and radically simplify as much of this process as possible.”
Back-office Interface: A significantly easier-to-navigate, more dynamic back-office system, allowing dealers to view, sort and manage all reviews by numerous parameters (date received, site sourced, stars earned, actions taken, etc.), while tracking their review performance over time.
Chatter Management: Constant tracking across the social media universe (at online forums, blogs, and sites like Twitter, MySpace, LinkedIn, Foursquare and more) - providing real-time notifications of dealership-specific posts, enabling immediate awareness/action.
Complaint Site Management: Daily reports on damaging posts at the growing number of consumer complaint sites, i.e., RipOffReport.com, PissedConsumer.com, my3cents.com, and many more.
Keyword Patrol: Constant monitoring of keywords being deployed online that are particularly damaging to a dealership’s brand (‘rip-off,’ ‘crook,’ ‘bait and switch,’ etc.), with reporting that make it simple for dealers to prioritize/take action.
Review Dispute Function: Module ‘walks’ dealers through site-specific review disputing processes, providing tools, templates, etc., to simplify a complex process.
Upgraded Review Reporting: In addition to daily delivery of reviews/posts from review/social/complaint sites across the Web, now includes detailed review performance status reports emailed weekly and monthly.
Training/Tutorials: Webinars on effective Online Reputation Management processes available live or pre-recorded, along with video ‘help’ tutorials.
eXtéresAUTO’s ORM also provides dealers with the tools and training necessary to generate hundreds of positive sales and service reviews across the Web. Additionally, the program includes Review Site/Directory Set-Up, placing a dealership's info everywhere customers are searching, featuring numerous links and content that drives positive word-of-mouth, web traffic and calls.
“Even before these major upgrades, dealers using our solution have been generating hundreds of positive new reviews, leading directly to a high volume of super-high-closing calls and leads every month,” noted Winch. “Our new product is the most comprehensive Online Reputation Management solution available to dealers, and will make this complex process even easier, while covering significantly more ‘online territory.’”
eXtéresAUTO’s ORM is typically integrated into its total Search Asset Management package, combining advanced SEO, Piracy Protection, Website Analytics, Competitor Trak and more. It’s also now available as a standalone option.
eXtéresAUTO is the leading ‘Search Asset Management’ provider for the automotive industry. Its proprietary SAM™ technology integrates advanced SEO, Online Reputation Management, Piracy Solutions, Website Analytics – and more. AutoSuccess named eXtéresAUTO one of the ‘Top Ten Companies to Watch in 2010,’ and the company’s SEO ranked #1 in dealer satisfaction in the 2009 DrivingSales Vendor Ratings Awards. Founded in 2006 by Richard Winch and Graham Winch, leaders in online marketing strategies and technologies, the company is headquartered in Riverside, CA.