Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Top 6 Things Car Dealers Do To Make Car Buying Difficult

[youtube] Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult.  Jim D…

Choose the correct CRM for your dealership OR pay dearly

Choose the correct CRM for your dealership OR pay dearly

With all the CRMs on the market today, finding the right one for your dealership is becoming more challenging than ever. There have been massive changes in…

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

Looking for a new way to win over people more likely to send a text message than to call? Set up this free message extension for your text ads on the Googl…

Must-See NADA 100 Expo Displays for Fixed Ops

Must-See NADA 100 Expo Displays for Fixed Ops

New Orleans is ramping up for the 100th anniversary of NADA, and the convention promises to be outstanding. You’ll be entertained at the NADA100 Carn…

Why Social Media Marketers Won’t Replace Your Sales Team

Why Social Media Marketers Won’t Replace Your Sales Team

Social media is changing the marketing profession in remarkable ways. According to the Public Relations Society of America (PRSA), the social media analyti…

 Cascade Auto Group Increases Service Department’s Bottom Line with MPi’s EDGE™ Solution


World Class Inspection™ program tracks vehicle inspections and service recommendations, improving accountability and billable service hours


Las Vegas, NV—April 26, 2010— While many auto dealers are still trying to kick start the road to economic recovery, others are implementing successful programs that continue to increase profitability in their service departments. Cascade Auto Group ( in Klamath Falls, Oregon is a GM, Honda and Subaru dealership that has been using MPi’s World Class Inspection™ program for more than two years. The system has greatly increased their vehicle inspections and service recommendations, resulting in more than $30,000 of additional service sales income per month.


“We always had a mandate that every vehicle should receive an inspection,” said Brian Lepley, Service Manager for Cascade Auto, “but we were challenged because there was no way for us to verify if the inspections were happening or not, other than thumbing through every Repair Order (RO),” an onerous task for a large service department that repairs 1,500 vehicles per month. Since implementing MPi’s customized EDGE™ solution, Cascade Auto Group’s vehicle inspection request rate has increased to 96%. “As soon as the system went in, everyone became accountable because we had the ability to track and manage what they were doing,” said Lepley.


A direct result of the EDGE reporting metrics is that they provide Lepley insight into what his service team is actually doing on a daily basis.  Lepley says he is now able to validate that more vehicle inspections performed results in more service recommendations, which lead to more upsells and a corresponding increase in service hours logged.  “Before we started this inspection system, we averaged 1.5 hours of work per RO,” said Lepley. “Now we average 3.5 hours or more per RO, and that’s directly attributable to the EDGE system.”

The MPi EDGE solution enables the dealer and service manager to access detailed measurement reports that provide performance data from the overall service department down to the individual. Lepley reviews the technicians’ and service advisors’ reports at a minimum of three times per week. With just a few clicks the reports reveal the number of inspections requested, what the completion rate is, the number of recommendations per RO, total value of inspections, closing rate on upsells, and more. “If the numbers aren’t where they should be, I can go talk to each individual and find out why,” said Lepley.


The EDGE system is also helping the service department improve customer service and retention rates. When vehicle recommendations are made, the service advisor provides the customer a Know Your Vehicle™ report. The report provides easy-to-understand explanations of what needs to be done and why; as well as colorful pictures and diagrams illustrating good parts/bad parts. For example, if a customer is told their brakes are at 3mm, as opposed to 6mm, the report visually shows the difference. The customer feels more knowledgeable and thus more empowered to make a buying decision based on impartial information, rather than just what the service advisor is telling them. “It definitely builds a trust factor between the customer and the service advisor,” said Lepley.


 “As a service manager it’s gratifying when we see our customers return to our service department for work that needs to be performed.  Especially when they have a Know Your Vehicle report in hand that they received from a previous visit,” Lepley continued. “The fact is many customers value the report and they hold onto it for weeks, or sometimes months.  This tells me it helped them make the decision to have the work done.”


Cascade Auto Group is among a growing number of dealerships using the MPi EDGE solution to improve fixed operation profitability and performance. MPi is an industry leader in delivering processes, metrics and software solutions that enable automotive dealerships to achieve World Class™ results in their service departments. Dealerships using the MPi World Class Inspection program consistently see increases in profits, efficiencies and customer loyalty.  For more information on MPi, visit


About MPi:

For more information visit:



For additional information contact:

Sara West-Callahan                                            Susan Lovett

Carter-West Public Relations                               Mobile Productivity, Inc.

Phone: 727-288-2159                                         Phone: (800) 997-1674 x2010



 Unlock all of the community & features  Join Now