Norfolk, VA., August 26, 2010 – Dominion Dealer Solutions, a division of Dominion Enterprises, today announced that General Motors (GM) has approved recertification for both Autobase and AVV as Certified Lead Management Providers (CLMP). Autobase and AVV are premier CRM and ILM providers for auto dealers nationwide.
As part of this program, GM requires each of its US dealerships to use a certified lead management provider for receiving and responding to OEM-generated Internet leads. Based on criteria listed in GM’s Statement of Certification Requirements, over 70 technology standards were required for the recertification. These standards ranged from changes in performance reporting to lead processing, and training updates to lead handling.
Ed Braunbeck, general manager of AVV, noted, “AVV and GM together invested a significant amount of time working on these requirements. AVV is committed to providing GM dealers with a comprehensive lead management tool, and we’re pleased that our efforts have met GM’s rigorous standards.”
Some of the new performance reporting includes:
Total GM Internet Leads
GM Dealer Website Leads
Total Leads Responded To
Average Dealer Response Time (Current)
Average Dealer Response Time (Prior Week/Month)
Number of Leads Responded To On Time
Percentage of Leads Responded To On Time
Prior Week/Month Percentage of Leads Responded To On Time
Number of Leads Not Responded To (Current)
Percentage of Leads Not Responded To (Current)
Prior Week/Month Percentage of Leads Not Responded To
Additional SLA qualifications were adhered to, including:
Lead Handling - End to End Processing
Lead Processing Lead Accuracy Rate
Application Availability - Lead Processing
Availability Of Supplier System
Real Time Lead Status Updates
Percentage of Real-Time Leads Sent On Time (30 minutes or less)
New Lead Types (Accept, Generate, & Implement)
Bryan Anderson, founder and general manager of Autobase, commented, “We are appreciative of GM’s continued recognition of Autobase CRM as a premier solution for their dealers. The hard work involved in this process proves just how dedicated both Autobase and GM are to the success of the GM auto dealers using our automotive CRM.”
Autobase has been certified with General Motors since November 2006, AVV since September 2007. The recertification process began December 2009 and concluded on August 2, 2010.
About Autobase, Inc.
Autobase® has specialized in providing the automotive retail market with premier Marketing and Sales CRM Solutions since 1988. More experienced than any other CRM provider in the industry, Autobase offers a growing suite of cutting-edge marketing solutions and time-tested sales processes that drive and close significantly more business in the showroom and service drive. Nearly 40,000 auto professionals use Autobase every day to recession-proof their business by finding, selling, and retaining more customers. Autobase is a division of Dominion Dealer Solutions. For more information, visit www.autobase.net.
AVV, a division of Dominion Dealer Solutions, is a leading provider of independent lead management tools including Web Control, AutoManager and WebResponse. AVV is a certified OEM provider to more than 15 manufacturers including: Acura, Audi, BMW, Ford, General Motors, Honda, Hyundai, Infiniti, Kia, Mazda, Mitsubishi, Nissan, Subaru, Volvo and Volkswagon. AVV’s performance reporting has enabled thousands of dealers nationwide to manage the entire car buying process—from online browsing to the showroom sale to post-sale service since 1999. It’s Simple. Reliable. Powerful. For more information, visit www.avv.com.
About Dominion Dealer Solutions
Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion Dealer Solutions products include: lead generation through IFMG; customer relationship management tools through AVV, Autobase, and @utoRevenue; Web sites through Dealerskins and XIGroup; and specialized data aggregation, management, and reporting services through Dealer Specialties, Cross-Sell, The DataCube, and DataOne Software. These businesses serve more than 60 percent of auto dealers nationwide. Dominion Dealer Solutions is a division of Dominion Enterprises. Learn more at http://www.DominionDealerSolutions.com. Dominion Enterprises is a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries. Visit http://www.DominionEnterprises.com.