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San Francisco, CA -- March 29, 2011 -- izmocars (http://www.izmocars.com), the leading business solutions provider for the automotive industry, today announced that Saab Cars North America (SCNA) has approved the company for re-certification as a Certified Lead Management Provider (CLMP).
The Saab certification ensures that dealers using izmocars iCRM and iLM systems will be able to adhere to Saab's inbound lead response times for receiving and responding to Internet leads, and follow up quickly and efficiently.
"We are delighted to receive the Saab Certified Lead Management Provider re-certification," said Mike Martinez, chief sales and marketing officer of izmocars. "Saab dealers who use our systems can manage customers and leads from any web browser ensuring efficient and profitable dealer marketing and operations, without expensive IT infrastructure. In addition, our desking, F&I, and reporting modules will enable Saab dealers to respond faster to opportunities and run their operations more efficiently than the competition."
The SCNA re-certification was initiated in December 2010 for Certified Lead Management Providers (CLMPs), with the objective of increasing the system capabilities and functionality of the Lead Management Systems used by Saab dealers. The process included meeting substantial functionality requirements.
The re-certification highlights include:
Email notification for all lead types, ensuring that leads are responded to in a timely and efficient manner. No leads will be lost or go unanswered.
Integration with mobile email devices such as iPhone, allowing for 24/7 coverage for all Saab leads that are supported by Saab.
Real-time lead disposition transitions. Lead response is captured and stopped in real time to ensure timely and efficient customer response and dealer reporting.
Separate lead distribution workflow for each lead category. Dealers get a separate lead distribution workflow for each lead category - Sales, Service, Parts, and Accessories - in a manner that allows them to separate lead types to support different in-dealership processes. This functionality ensures that communications regarding leads are handled efficiently by the appropriate department.
Capability to route leads to multiple authorized users at the dealership. Dealers are able to see which leads will be delivered to whom, and re-route leads during vacations and leaves of absence, through an easy-to-use interface. This interface also displays where the leads go, ensuring transparency in lead status.
Capability to receive Saab promotional email templates. Approved Lead Management Systems will be capable of receiving Saab promotional email templates. This gives the dealership the ability to utilize Saab marketing and promotional templates to their advantage.
In addition to Saab certification, every OEM that requires certification for use in their dealerships certifies iCRM and iLM.
izmocars is a leading provider of Automotive Business Solutions including: Website and Online Marketing Solutions, Enterprise-level Automotive CRM, iConsult - Sales Performance Coaching and AddOnAuto - an In-Store Accessories Sales Solution.
izmocars is also the world's leader in Interactive Media Content for the automotive industry.
Founded in 2002, izmocars services some of the most successful eDealers in the country. izmocars is based in San Francisco, with offices in Long Beach, CA, Chattanooga, TN, Philadelphia, PA, and Brussels in Europe.
mWEBB Communications for izmocars
Melanie Webber, 424-603-4340, melanie(at)mwebbcom(dot)com
Angela Jacobson, 714-454-8776, angela(at)mwebbcom(dot)com