1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Houston, Texas, April 1, 2011, CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, is proud to announce it has been named the recipient of the Platinum Award in the Customer Relations Management (CRM) category of the Auto Dealer Monthly 2011 Dealers’ Choice Awards.
“The Dealers’ Choice Awards offer dealers and their employees the opportunity to make their collective voice heard and bring some well-deserved recognition not only to the great products and services that are vital to the day-to-day operations of the dealership, but also to the people behind those products and services.,” said Harlene Doane, editor of Auto Dealer Monthly. “Auto Dealer Monthly is honored to be able to recognize some of the best in the industry. CAR-Research XRM has every reason to be extremely proud of their products, services and staffs.”
"We are extremely happy with the results our auto dealers are achieving with our CRM and grateful they chose to vote for us for this award. We truly offer dealers the future of CRM," said Kurt Kubicki, VP of Marketing for CAR-Research XRM. "We're a single source solution; from sales to service, e-Commerce to ad-sourcing; which will significantly increase revenue and profitability, while saving dealers money in the process."
The Award Process
This is the seventh year Auto Dealer Monthly has held the Dealer’s Choice Awards, which recognize the most highly-regarded vendors, suppliers and finance companies in the retail automotive industry, as voted on by dealers and dealership personnel.
This year a total of 54 awards were presented to 45 companies in 21 distinctive categories of products and services. Dealers and dealership personnel rated providers in each category in four areas: 1) the product or service provided, 2) customer support and service, 3) the overall value for dollars spent, and 4) whether the dealer would recommend the provider.
The complete list of winners, as well as any provider or finance company rated higher than the group average score in any category, and the feature article on the 2011 Dealers’ Choice Awards is in the April 2011 issue of Auto Dealer Monthly magazine, which can be found here: http://autodealermonthly.epubxpress.com.
CAR-Research XRM integrates all of the tools a dealership needs to plan, schedule and control the presales and post sales activities in an organization. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes and accountability monitoring at every stage of the customer life cycle.
The XRM platform offers over 50 CRM and Marketing Applications, including Internet Lead Mgr, Showroom Control, Desking with DMS push, Websites, Call Center, Integrated Telephony, Mobile XRM, Inventory Control Manager, Service Drive Control Manager©, and Social CRM. The XRM integration model allows dealers to eliminate redundant vendors and save money on their customer relationship efforts by bundling custom solutions for their store.
CAR-Research XRM provides auto dealerships with a comprehensive single-source CRM solution and has been helping dealerships grow their business and increase profits since 1994. Its founders worked in the retail automotive industry for years before forming CAR-Research XRM. Using this experience and industry knowledge, the company built its dealership solution one piece at a time, resulting in the industry’s most advanced single-source dealer solution, one that exceeds traditional CRM's.
About Auto Dealer Monthly, LLC
Auto Dealer Monthly is the day-to-day resource for automotive dealerships of all sizes. It is known for offering business solutions to dealers by providing information necessary to make wise decisions regarding products, services or process changes in daily operations. Auto Dealer Monthly is also the publisher of Auto Dealer Monthly magazine and creator of SpecialFinanceInsider.com and AutoDealerPeople.com.