Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

5 Reasons You Should Seek Out Consumer Generated Content

5 Reasons You Should Seek Out Consumer Generated Content

It may seem like a good idea to always be the one writing about your dealership, but in reality consumer-generated content is as important, if not more so,…

DealerRater Reviews now Available on Cars.com

DealerRater Reviews now Available on Cars.com

DealerRater pushed a press release today that they have pushed reviews to the Cars.com Platform. According to the press release, this is about three millio…

Why Should You Attend NADA 2017

Why Should You Attend NADA 2017

As you investigate the possibility of attending NADA in New Orleans this year, you might be questioning the benefits of attending. It’s possible that…

The Most Wonderful Time of Year for Luxury

The Most Wonderful Time of Year for Luxury

It’s that time of year again: lights line the houses, the air is brisk, and luxury manufacturers are trying to make sure their vehicles are the best …

The Recruiter: Episode 4- People Use Google to Find Jobs

The Recruiter: Episode 4- People Use Google to Find Jobs

How to title your help wanted ad so it gets found on the internet. Please use Google in their job search. Use what people call themselves on their resu…

Dealer HD Develops New Behavioral Chat Product Powered by Contact At Once!

 

Product Monitors Shopper Activity and Serves Proactive Chat Greeting Relevant to the Automotive Shopper’s Activities. 

 

ALPHARETTA, GA. February 3, 2012 – Contact At Once!, the dealer chat software leader, and Dealer HD, an Automotive Website and Solutions Provider, today announced the immediate availability of a unique chat product that monitors the activities of the online shopper, and serves up highly targeted chat greetings.  The new Dealer HD offering, Behavioral Chat, adds a layer of business intelligence logic to Contact At Once! Automotive Chat.  This results in a highly relevant and proactive chat greeting which matches the shopper’s interest.

“We have partnered with Contact At Once! for many years and for a number of reasons. They provide the best overall chat customer service with the largest reach: Being able to be used on PC's, Macs, mobile phones, iPads and numerous other portable devices. On the partner side, they have fantastic support and a well documented API,” Bruce Etzcorn, Dealer HD Director of Product Development said.  “We built behavioral chat to increase conversations by delivering tailored messages directly to visitors using their shopping behavior.”

“Behavioral chat provides a way to serve chat greetings that truly reflect what the customer is looking for. As an example, if a shopper is looking at Ford F150s, a chat greeting could drop in that says ‘Our F150 Expert is here to Answer Your Questions.’ Our team has built and applied a layer of Dealer HD business intelligence logic which calls a request into the Contact At Once! system to deliver chat greetings which are attuned to shoppers' specific desires,” Etzcorn concluded.

“It is gratifying to know that our partners are able to apply new and creative ideas that add value and functionality to our dealer chat products,” said Contact At Once! Founder and Executive Vice President, Marc Hayes.   “By applying business intelligence to Contact At Once! chat, Dealer HD has added real innovation, resulting in a unique and compelling chat solution that will greatly benefit our mutual customers.” 

Dealer HD Behavioral Chat powered by Contact At Once! is available immediately.  Interested dealers may contact their Dealer HD account representative for additional information, or may call 866-222-7712 to schedule a demonstration.

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

About Dealer HD

Dealer HD is an Automotive Website and Solutions Provider serving clients Nationwide. Located in the southern suburbs of Chicago, the Dealer HD team has over 100 years of combined automotive experience.  Dealer HD provides customizable dealer web sites with a comprehensive admin tool that collects dealer leads, allows the quick and easy editing of website content, inventory modification and more.  Dealer HD makes sure your dealer website is ready for mobile applications, social networking, and all future web innovations.  To learn more, please visit http://www.dealerhd.com.

 Unlock all of the community & features  Join Now