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Contact At Once! Automotive Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award


Contact At Once! Ranked #1 in Dealer Satisfaction in Chat Provider Category for Second Year in a Row.

ALPHARETTA, GA. February 3, 2012 – Contact At Once!, the dealer chat leader, is the recipient of the “Highest Rated” Chat Provider Award in the third annual DrivingSales Dealer Satisfaction Awards. For the second year in a row, Contact At Once! received the highest dealer satisfaction ranking in the Chat Provider category, as determined by the thousands of auto dealers who are part of the community.

“Contact At Once! would like to thank our many customers for their positive reviews and feedback. We are often recognized for being the most widely used and most popular provider of automotive chat, but it is particularly gratifying to be recognized as the highest rated as well. The dealers on are amongst the most progressive, so we are very honored to receive this recognition two years in a row.” said Marc Hayes, Executive VP and Founder of Contact At Once!

Serving over 9,000 auto dealerships in North America, the Contact At Once! dealer chat network includes third-party listing sites such as and, as well as manufacturer websites like, partner websites and applications in addition to traditional dealership websites. Using a single set of tools and processes, car dealers can leverage automotive chat to respond to consumer inquiries originating from anyplace in the dealer chat network. Dealers that leverage Contact At Once! dealer chat software typically experience an increase of at least 25% in the number of online shoppers that contact the dealership.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Chat Provider Award to Contact At Once! for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like Contact At Once! who are leading the way in innovation, performance, and customer service.  We congratulate Contact At Once! on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at following NADA.

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%. Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please

About DrivingSales Vendor Ratings

DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating”  and is one of the most popular features of Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.


DrivingSales is the auto industry's fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

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