Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

Closing Out Your Phone Call Properly

Closing Out Your Phone Call Properly

Closure - An Important Step One of the most commonly skipped steps during a sales call is Closure. During Closure we should be giving the customer …

Take me off the List!

Take me off the List!

      The last thing a dealer wants to hear is “take me off of your marketing list.” Each and every time you get th…

Using Vehicle Safety Features to Drive New and Used Car Sales

Using Vehicle Safety Features to Drive New and Used Car Sales

Selling a consumer a large ticket item like a car, truck, or SUV comes with a degree of understandable skepticism for the buyer. Consider the importanc…

Why Branding Your Price is a Great Idea!

Why Branding Your Price is a Great Idea!

If you’ve been reading my pieces for the last few months, you’ve probably noticed how passionate I am about branding. By branding every aspect of your …

Interview With Ken Kupchik, Sales Humor Creator

Interview With Ken Kupchik, Sales Humor Creator

Last month, the was our top blog. So we decided to interview Sales Humor creator Ken Kupchik to get learn more about his successful social media platforms,…

Auto/Mate Upgrades Automated Dispatch & Electronic RO Functions

 

CLIFTON PARK, N.Y. – February 13th, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has added Automated Dispatch and Electronic Repair Order (RO) functions to the Fixed Operations module in its dealership management system (DMS) software. The upgrade is a complete overhaul of the previous dispatch system, enabling hands-free, customized and flexible dispatching along with a more open electronic RO system that increases service department productivity.

“In many service departments, dispatchers are still manually assigning jobs, with most of their time taken up with figuring out who’s available to work, balancing work loads and monitoring progress to make sure the jobs get completed in a timely manner,” said Mike Esposito, President & CEO of Auto/Mate. “An automated dispatch system greatly frees up a dispatcher’s time to focus on increasing efficiency and productivity which in turn, increases profitability.”

Auto/Mate’s upgraded Automated Dispatch and Electronic RO system includes:

 --Hands-Free Dispatching: The new system allows dispatchers or service managers to pre-set technician skill levels and a maximum number of repairs they can handle at one time. Based on pre-sets, the system automatically assigns repair jobs as they come in, as well as monitors the progress of all vehicles in the shop. Managers are alerted if there are problems or if repairs are taking too long.

--Increased Flexibility: The new system is highly flexible, allowing dispatch functions to be molded to the processes already in place within each service department.

--Electronic RO Upgrade: Technicians now have more accessibility to ROs in the shop, so they can access all information about the vehicle and customer, including repair history. The system automatically punches them in and out, eliminating the need for time clocks. In addition, techs can add electronic notes to ROs as well as request parts electronically.

--Access to Factory Information: Any time an RO is brought up on the screen, a tech or manager can perform a manufacturer inquiry from within the system with just a click of a button. All items will be displayed in a screen that can be easily added to the RO. All open recalls are displayed and automatically highlighted so they won’t be missed, increasing revenue potential.

--Increased Accountability: Monitoring productivity is made simple with a ticker widget that scrolls along the bottom of managers’ screens. The ticker display will let managers know if a tech is not assigned a job or currently working, or if a job is taking too long, or other parameters that a manager wants to track.

 

The upgraded Automated Dispatch and Electronic RO system was developed based on feedback and requests from Auto/Mate’s customers, offering service departments a high level of flexibility to customize dispatching functions to their needs. For more information, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 700 auto dealers nationwide.

 

Auto/Mate offers the best customer service in the industry, with live people answering the phone and minimal hold times for technical support. The company received top satisfaction rankings in NADA’s most recent dealership management system survey. Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “designed by car people, for car people” slogan. For more information, visit www.automate.com and follow us on www.twitter.com/AutoMateDMS.

 

# # #

 

 Unlock all of the community & features  Join Now