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VinSolutions First to Market with Fully-Integrated Auto Process and Service CRM

Service Scheduler and Automated Customer Follow-up solutions are among the new innovative products launched in a pilot program to the VinSolutions’ Dealer Advisory Board

 

 Overland Park, KS – April 12, 2012- VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has today released two highly anticipated product integrations to their full suite of automotive solutions; Auto Process and an Automated Service CRM that includes an easy-to-use service department setup wizard with an automated service scheduler.

With VinSolutions’ Auto Process, the task of making sure customer follow-up mailings are processed and delivered is   automated with full flexibility and integration with the CRM. 

 

Top features include:

-        Processes supported include birthdays, sold delivered vehicles, end of financing and lease term, showroom visits and service visits. 

-        4x6 postcards, 6x9 postcards and 8.5x11 letter size mailers are supported.

-        Text, content, coupon options and time spans are customizable.

 

The Service CRM enables dealerships and manufacturers the ability to increase their automotive service revenue and increase customer loyalty and satisfaction through an innovative solution delivered on a single fully-integrated VinSolutions platform.  Automated Service CRM and Auto Service Scheduler are standalone operations supporting service appointments with DMS integration for ADP (3PA), Reynolds and DealerTrack. 

 

Features include, but are not limited to:

-        Website integration allows for service appointment scheduling directly from the dealer site into the standalone scheduler or supported DMS.

-        Modern user interface with drag and drop menu items and appointments and click and hover action.

-        No limit to the number of teams and calendars supported.

-        Quick and easy customer and vehicle lookup history.

-        Easy navigation views by day, week and month with the ability to create, edit, update and cancel service appointments.

-        Call, email, text, add notes, and perform RO history lookup from the main calendar view.

-        Easily view drop-off, loaner, rental, shuttle and waiting lists.

-        Basic Loaner Management.

-        Print and export appointment data from scheduler.

-        A multitude of appointment statuses and progress tracking from appointment to RO.

-        Detail, summary and enterprise appointment reports by user, source and status.

-        Automatic appointment reminders, sold customer alerts and customer in equity notices.

 

“We are excited to launch Service CRM and Auto Process as the first to market inclusion in a fully-integrated suite of solutions,” said Tom Walls, Chief Technology Officer at VinSolutions. “They are powerful tools designed to increase customer retention and loyalty more efficiently in a user-friendly and single-solution platform, now making fixed operations a part of the 360 degree customer insights database.”

 

 

About VinSolutions (www.vinsolutions.com)

VinSolutions, headquartered in Overland Park, KS, consolidates data from all areas of an automotive dealership helping dealers to find, sell and keep customers more profitably with their fully-integrated “Dealership Marketing System.” VinSolutions’ all-in-one internal management and external sales and service marketing solution platform includes  search marketing, online advertising, social media marketing tools, mobile marketing, websitesILM (Internet Lead Management),CRM (Customer Relationship Management), sales force automation, desking, appraisal, finance, used vehicle marketing and market pricinginventory management and distributionwindow stickersautomated video tours, loyalty management andtargeted marketing with email, text, direct mail and telemarketing services. This cloud-based system is available for large dealer groups and individual dealerships from anywhere an Internet connection is available and can be viewed from any smartphone including BlackBerry, Google DROID and iPhone.  VinSolutions’ Dealership Marketing System is installed by their implementation experts and supported by best practice retail strategy consultation, process training and customer care.

VinSolutions was named on the Inc. 500|5000 in 2010 and 2011 and has received many industry accolades including the Automotive Website Award for Best Integrated Website Platform and the Driving Sales Innovation Cup for VinLens™. VinSolutions is certified by GM, Ford, Chrysler, Honda, Hyundai, Acura, Mazda, Toyota, Subaru, Volkswagen, Audi, Volvo, Kia, Mitsubishi, Infiniti, Jaguar Land Rover North America, Mercedes-Benz USA and Nissan and is ADP, DealerBuilt, DealerTrack and Reynolds & Reynolds DMS certified. Other alliances include, but are not limited to, Kelley Blue Book, Black Book, Galves, NADA, CARFAX, R.L. Polk, AIS Rebates, KnowMe, AutoSoft, Arkona, Autodata and RouteOne. Founded in 2006, VinSolutions became a subsidiary of AutoTrader.com in 2011.

 

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VinSolutions Media Contact:  Gina Reuscher (gina.reuscher@vinsolutions.com), (800) 980-7488

http://bit.ly/PRServiceCRM

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