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Industry Press Releases

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Auto/Mate and CAR-Research XRM Announce Integration of DMS and CRM Solutions for Auto Dealers

ALBANY, N.Y. – March 18th, 2013 – Auto/Mate Dealership Systems, the highest rated dealership management system (DMS) provider, announced today that it has fully integrated with CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Extreme CRM.” For auto dealers using either product, the integration expands the number of vendor choices, while dealers using both systems can benefit from real-time, bi-directional data delivery.

 

“Our Open/Mate platform makes it easy for vendors to integrate with our DMS at an extremely low cost,” said Mike Esposito, President and CEO of Auto/Mate. “This gives dealers more choices and flexibility when choosing vendors to work with, and allows vendors to keep overall system costs down.”

 

Prospect information entered into CAR-Research XRM’s CRM is instantly and securely updated in Auto/Mate’s DMS, while any changes made in the DMS, whether in service, parts or accounting, are immediately updated in the CRM. Real-time integration eliminates redundancies compared with data exchanges performed via batch deliveries. Bi-directional data delivery allows for better customer communications in sales and service, helping to build loyalty and revenue opportunities.

 

“The more vendors integrate with each other, the greater benefits, costs savings and efficiencies dealers can achieve,” said Patrick Kelly, President and COO of CAR-Research XRM. “We’re thrilled to provide our customers with another quality choice when it comes to dealership management system (DMS) vendors.”

 

CAR-Research XRM’s proven singular solution helps auto dealerships run more effectively and proficiently. It is a web-based, comprehensive CRM solution designed to increase revenue from sales and service, improve customer satisfaction index (CSI), service satisfaction index (SSI), and boost the dealership’s gross profit. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes at every stage of the customer life cycle.

 

Earlier this year, both Auto/Mate and CAR-Research XRM received “highest rated” dealer satisfaction awards, determined by the thousands of auto dealers who are part of the DrivingSales.com community. Auto/Mate received the “highest rated” award in the DMS category; while CAR-Research XRM received the highest dealer satisfaction ranking in the Call Management category and “Top Rated” awards in the CRM Sales Department and ILM Category.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.

 

Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “designed by car people, for car people” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

About CAR-Research XRM:

For 18 years and counting, built by car people FOR car people, CAR-Research XRM is the most complete, seamlessly integrated CRM and Marketing Solution in the Industry: Inventory Management, Internet Lead Mgr, Showroom Control, Missed Opportunity Research Call Center, Desking with Push to DMS, BDC Software, Marketing Solution with Email-Texting-Live Calls, Complete Service BDC, DMS and Telephony Integration and more.

 For more information visit: www.CARXRM.com or call 800-376-5918.

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