Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

10 Things in Sales that will Never Change

10 Things in Sales that will Never Change

Here is my take on 10 things that will never change in Sales.  When you have a clear understanding of how these 10 things work, you'll undoubtedly…

Are You Selling Service Contracts in the Lane?

Are You Selling Service Contracts in the Lane?

Several dealers reported record months in the service drive. With a record number of RO’s hitting the lanes each day, it is a gold mine for selling s…

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Webinar: Top Profit Leaks in Your Phone Process (And How to Correct Them)!

DealerOn Weekly Webinar Series
Thursday, April 4, 2013
12 PM EST/9 AM PST

"Top Profit Leaks in Your Phone Process (And How to Correct Them)!"
Chip King
Founder & Managing Partner of CallRevu

 

FACT: Your Financial Statement is in the hands of your call handlers!

You may not want to admit it but are you aware that:

  • The average callers’ experience in our industry is ranked as poor?
  • More than 1 in 3 calls to Sales are NOT connecting to a salesperson?
  • Over 1/2 of calls that are answered in Sales are never asked for contact info or offered an appointment?
  • 1 in 5 service calls aren’t answered?
  • In fact, over 1/2 of connected calls to all departments are handled ineffectively.


There is no denying that the phone experience is the point at which a customer decides to ‘become’ or ‘remain’ a customer and is integral to growing market share and increasing retention!


During this 1 hour webinar, Chip King will discuss the #1 customer contact point in our business – and the biggest profit leak in the retail auto industry — the phone! He will also show what the top dealers are doing and have a roadmap to the best solutions in the industry.

 

If you want to put a more profitable Phone Process in place at your dealership, then this is one presentation you can’t afford to miss!

Register Now!

PRESENTER: Chip King is the Founder & Managing Partner of CallRevu, who’s unique, award-winning Phone Process measurement & enhancement services help automotive clients increase Market Share, Customer Retention & profitability in all phases of dealership operations. Chip has spent over 30 years in automotive retailing holding every position in variable operations, Gen. Mgr. and Dealer Principal, always maintaining a special focus on the “customer experience”. CallRevu was born in 2006 to address the biggest profit leak in the retail auto business – the phone. Mr. King is a highly sought after subject matter expert for many of the biggest and best dealer conferences including NADA, Digital Dealer, AutoCon and Automotive Leadership Roundtable. He is passionate about sharing his expertise with dealers and managers on how to correct the top profit leaks in the auto dealership phone process and he can be reached at Chip@CallRevu.com.

 Unlock all of the community & features  Join Now