Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Auto Dealer Salespeople Consider Price Most Troubling Part of Sales Negotiation According to Joe Verde Sales and Management Training Poll

ORANGE COUNTY, CALIFORNIA – June 3, 2013 -- Joe Verde Sales & Management Training, Inc., (JVSMT) today announced that according to a recent poll of auto dealer salespeople, price is perceived to be the most troubling part of the sales negotiation process.

An informal poll posted on  during the first quarter of 2013 asked; “Which part of the negotiation gives you the most trouble?” Following are the results:

Price:                           43.58 %

Trade Value:               30.73 %

Monthly Payments:     15.08 %

Down Payment:           10.61`%

“Old habits die hard. Desking and negotiating are almost always about price, but price is #16 on your customer’s list of buying motives,” said Joe Verde, president of Joe Verde Sales & Management Training, Inc.  “Sure it’s important, but first comes things like vehicle type, seating for 6, rear entertainment system, AWD, back up cameras, 22” wheels and a ton of other features. Same in the office, price is what almost every manager focuses on when they’re desking the deal, but in the end, over 90% are OK’d or rejected based on the terms (down and payment), not the price. It’s important to learn how to rephrase price to budget in the negotiation and how to refocus price and trade back to down and payments.”

While salespeople may consider price to be the major barrier to the sale, the annual J.D. Power and Associates Initial Quality StudySM findings agree with Verde. Consumers are not as concerned with getting a great deal on a new vehicle as the auto industry may believe. In the study, new-vehicle owners are asked to cite the reasons they chose the particular make and model of vehicle they purchased and are able to provide multiple reasons for their selection. For three consecutive years, reliability and durability are the most common reasons for selecting a particular make and model. And not one of the top ten reasons pertains to such economic considerations as low price, low payment, financing, high resale value, or longer warranty.

“A good deal is a feeling – not a number. Knowing how to handle ‘price’ in any situation is a critical skill for salespeople and their managers, when selling a car, truck, RV or boat. Getting bogged down in price conversations on the lot or on color or equipment objections before you build value, will kill your chances of selling more units and of holding any gross on the vehicles you do end up selling,” Verde continued.

JVSMT posts a new poll question each quarter on, an online resource with newsletters, online calculators, sales and training tips, Joe Verde’s blog, details about training classes, and more.

In addition, Joe Verde’s virtual training on JVTN® features dozens of training courses for salespeople, managers, finance, and service, plus hundreds of chapters on almost any situation in sales. The company introduces new online courses regularly to help dealers, managers and salespeople sell more units, at higher profits, in today’s changing market.

To learn about Joe Verde’s virtual automotive sales training programs online or to request a free demonstration, visit: or call (800) 445-6217. For information about Joe Verde workshops and training products, visit the Web at

About Joe Verde Sales & Management Training, Inc. |

Joe Verde Sales & Management Training, Inc., founded in 1985 with its corporate headquarters in Southern California, is consistently rated the number one automotive sales and management training company in North America for producing immediate and long-lasting results for its customers. 

Joe Verde’s training team holds live workshops across North America, and he personally pioneered Virtual Training with JVTN® in 2003. He has authored several books, and has written, sold and distributed more than 300,000 copies of: “A Dealer’s Guide To Recovery & Growth”, “Manage Your Career In Sales – Goal Setting For Salespeople”, “Earn Over $100,000 Selling Cars – Every Year”, “38 Hot Tips On Selling More Cars” and “How To Sell A Car And Close The Sale Today” in the automobile industry, to help dealers, managers, and salespeople recover quickly and grow after the recession.


 Unlock all of the community & features  Join Now