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Houston, Texas, July 29, 2013, CAR-Research XRM, the most complete, seamlessly integrated full Service and Sales CRM and Marketing Solution for auto dealers, today announced that Jeff Loos has been hired as Vice President of Sales. He is responsible for all sales and marketing functions of the company. He will be based out of Kansas City, Missouri and report directly to President and COO Patrick Kelly.
Mr. Loos brings a proven sales record and leadership to CAR-Research XRM with extensive experience at several top retail automotive vendors. He previously served as Executive Vice President, Sales, at industry-leading CRM VinSolutions. While there he had several record-setting months for revenue and roof top growth and helped achieve sales growth of 439 percent over a three-year period. Mr. Loos was also in national sales with AutoUSA, an AutoNation company, and AutoTrader.com. He most recently served as Chief Sales Officer at Service Dynamics.
With his proven and extensive hands-on industry sales experience, Mr. Loos now provides CAR-Research with new marketing and advertising strategies. His innovative ideas will enhance and modernize CAR-Research XRM’s already robust CRM and dealer marketing system. With a focus on exemplary customer service; and a consistency for seeking new ways to increase auto dealer’s success; Mr. Loos brings many great advantages to CAR-Research. Mr. Loos is also a Dale Carnegie Graduate Assistant and Quincy University Alumni with a BA in Political Science.
“We are tremendously excited about Jeff’s plans for our sales and marketing,” said Patrick Kelly, CAR-Research XRM President and COO. Jeff was my number one choice for this job long before he came on board. He is a proven industry leader and brings extensive knowledge and contacts to our sales team. He will be an integral part of our company and our growth across the nation as we continue to develop one of the most comprehensive and innovative CRMs for auto dealers on the market. He will also help increase sales of our innovative products such as our new service Showroom WatchDog™, the #1 way to increase sales from showroom traffic.”
Commenting on his new position Loos stated, “CAR-Research XRM has a unique value proposition for dealers and I am excited to be part of this dynamic company. Going forward we will maintain growth at a steady level while we continue to focus on CAR-Research’s legendary customer service. Innovation is all about listening to our customers. As our dealers are in the trenches, we will rely on their feedback to ensure that we continue to deliver a best-in-class full service and sales CRM and create new and exciting products for our dealers. I am passionate about being part of this innovative company and look forward to helping it continue to grow nationwide.”
The CAR-Research ground–breaking XRM platform is a revolution in dealership CRM, communication, and database marketing that exceeds the boundaries of traditional CRM. It is a proven singular solution that helps an auto dealership run more effectively and proficiently. The web-based, comprehensive CRM solution increases revenue from sales and service, improves customer satisfaction index (CSI) and service satisfaction index (SSI), and boosts the dealership’s gross profit. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes at every stage of the customer life cycle.
Most recently the company launched Showroom WatchDog™, a powerful service that helps auto dealers sell their unsold customers. Showroom WatchDog uses CAR-Research XRM’s USA-based call center to perform next-day phone interviews to find out why the dealer’s customers didn’t buy; what parts of the sales process got in the way of the sale; and to obtain key and unique ad sourcing data. This is powerful sales-enabling information that the dealership can get no other way. The service is CRM-agnostic and available for use by auto dealerships using most major CRM systems.
“CAR-Research XRM has created a single-source CRM solution uniquely branded as; ‘XRM, Extreme CRM.’ As such, it is a software solution designed with ultimate complexity so that it provides ultimate simplicity for our end users. Many CRMs fail because they lack simplicity. CAR-Research XRM’s design ensures maximum use resulting in maximum profits for our auto dealer clients,” said Loos.
About CAR-Research XRM:
For 18 years and counting, built by car people for car people, CAR-Research XRM is the most complete, seamlessly integrated Service and Sales CRM and Marketing Solution in the Industry: Inventory Management, Internet Lead Mgr, Showroom Control, Missed Opportunity Research Call Center, Desking with Push to DMS, BDC Software, Marketing Solution with Email-Texting-Live Calls, Complete Service BDC, DMS and Telephony Integration and more.
For more information visit: www.CARXRM.com or call 800-376-5918.