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Jared Hamilton
From: Jared Hamilton
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Industry Press Releases

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Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

WEBINAR: How to Become a "Fixed Ops" Inbound Phone Call Pro

Event Date: October 15, 2013 | 11am PDT/ 2pm EST

Presenter: Val Mazon, National Director of Training, eXtéresEDU

Register for a Complimentary Webinar: How to Become a “Fixed Ops” Inbound Phone Call Pro


Fixed ops calls can be challenging, especially when speaking to an already upset customer.  Good customer service on the phone can turn a negative interaction into a positive customer experience.  Refined phone conversation skills ensure customer retention and increase your service drive profits.

 

Join us at eXtéresEDU for a free webinar on How to Become a “Fixed Ops” Phone Call Pro. In this webinar, you will learn:

  • Basic call etiquette skills for making a good impression
  • Tips for building positive phone rapport
  • Top 6 ways to calm down an angry customer
  • Do’s and don’ts of phone interactions

 

Title: How to Become a “Fixed Ops” Phone Call Pro

Date: Tuesday, October 15, 2013

Time: 11:00 AM – 12:00 PM, PDT

 

About our Speaker:

Val Mazon is a Dealer Success Strategist and National Director of Training at eXtéresEDU.  He brings to the team more than 30 years of experience in sales, management, marketing and staff training.  Val is a strong leader and teacher with a proven record of success within the industry.  His training focuses on increasing productivity and performance as well as encouraging positive morale among employees.

 

Register now for this free, educational webinar.  If you register and are unable to attend, you will still receive the recording of the webinar.

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