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WEBINAR: How to Become a "Fixed Ops" Inbound Phone Call Pro

Event Date: October 15, 2013 | 11am PDT/ 2pm EST

Presenter: Val Mazon, National Director of Training, eXtéresEDU

Register for a Complimentary Webinar: How to Become a “Fixed Ops” Inbound Phone Call Pro


Fixed ops calls can be challenging, especially when speaking to an already upset customer.  Good customer service on the phone can turn a negative interaction into a positive customer experience.  Refined phone conversation skills ensure customer retention and increase your service drive profits.

 

Join us at eXtéresEDU for a free webinar on How to Become a “Fixed Ops” Phone Call Pro. In this webinar, you will learn:

  • Basic call etiquette skills for making a good impression
  • Tips for building positive phone rapport
  • Top 6 ways to calm down an angry customer
  • Do’s and don’ts of phone interactions

 

Title: How to Become a “Fixed Ops” Phone Call Pro

Date: Tuesday, October 15, 2013

Time: 11:00 AM – 12:00 PM, PDT

 

About our Speaker:

Val Mazon is a Dealer Success Strategist and National Director of Training at eXtéresEDU.  He brings to the team more than 30 years of experience in sales, management, marketing and staff training.  Val is a strong leader and teacher with a proven record of success within the industry.  His training focuses on increasing productivity and performance as well as encouraging positive morale among employees.

 

Register now for this free, educational webinar.  If you register and are unable to attend, you will still receive the recording of the webinar.

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