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Industry Press Releases

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Contact At Once! Live Chat Receives “Highest Rated” DrivingSales Dealer Satisfaction Award

Ranked No. 1 in Dealer Satisfaction in Chat Products Category for Fourth Straight Year

Contact At Once!, leading provider of automotive chat, has received the “Highest Rated” Chat Products Award in the fifth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2014 National Automobile Dealers Association (NADA) Convention and Expo. Contact At Once! received the highest dealer satisfaction ranking in the Chat Products category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.

“This is the fourth consecutive year we’ve been honored by our customers with this prestigious industry award, and we sincerely thank all of them—it’s much more than a trophy to us,” says John Hanger, Contact At Once! chief executive officer. “We review ratings and comments carefully and are committed to continually using customer feedback from the DrivingSales community to improve our product and our users’ experience.”

Contact At Once! provides the industry’s leading integrated chat and text platform for automotive dealers, OEMs, third-party sites and technology partners. The company pioneered the use of chat and text in online advertising and oversees a managed network that facilitates millions of such digital conversations each year among online car shoppers, dealers and manufacturers. A recent automotive chat study showed that live chat users are much more engaged automotive shoppers who perform three times as many inventory searches, are three times more likely to request store-specific information and view vehicle detail pages at twice the rate.

“We congratulate Contact At Once! on receiving the ‘Highest Rated’ Chat Products Award, an accolade we consider to be one of our industry’s most important because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “In our fifth year of presenting these awards, we feel especially proud that DrivingSales Vendor Ratings continues to help dealers make smart and informed decisions through thousands of peer reviews that lead them to outstanding service providers such as Contact At Once! live chat. We congratulate Contact At Once! on being recognized as one of the best-of-the-best by the people to whom their services count the most: the dealer community.”

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at DrivingSales.com Vendor Ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and it provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2014 issue of the “DrivingSales Dealership Innovation Guide” which, in addition to being distributed at the 2014 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to the top 100 used car dealerships. For more information on the “Dealership Innovation Guide,” please visit: http://drivingsalesinnovationguide.com/.

ABOUT CONTACT AT ONCE! Contact At Once! software boosts engagement by making it easy for consumers to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. For more information, visit www.autodealerchat.com.

ABOUT DRIVINGSALES DrivingSales is a professional network serving the auto industry with dealer-driven news and information, online training and performance data, all to enable dealers to make critical business decisions at their dealerships. DrivingSales’ mission is to connect progressive dealership professionals to the people and information they need to maximize their success. Founded by a third-generation car dealer, and opened up to the industry in 2008, today DrivingSales has registered users in over 50 percent of new car dealerships in the U.S. and is active in several other countries around the globe. To learn more about the DrivingSales community, training or performance analytics, visit DrivingSales.com, DrivingSalesUniversity.com and DrivingSalesData.com

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