Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

10 Things in Sales that will Never Change

10 Things in Sales that will Never Change

Here is my take on 10 things that will never change in Sales.  When you have a clear understanding of how these 10 things work, you'll undoubtedly…

Are You Selling Service Contracts in the Lane?

Are You Selling Service Contracts in the Lane?

Several dealers reported record months in the service drive. With a record number of RO’s hitting the lanes each day, it is a gold mine for selling s…

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Mike Esposito to Present "A Better Way to Customer Loyalty" to Auto Dealers Attending INSIGHT15

ALBANY, N.Y. – February 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced its President and CEO Mike Esposito will speak at the INSIGHT15 Customer Loyalty and Retention Conference, March 24th through March 26th at the Rosen Shingle Creek in Orlando, FL. Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" to auto dealers attending the conference.

 

"Auto/Mate has no customer loyalty products or programs to promote, so what dealers will learn are pure management and leadership principles that will transform an organization," said Esposito, "True customer loyalty begins with the relationships that your employees have with your customers. The best way to improve that is to start focusing on your employees and your dealership's culture and work environment."

 

In this breakout session, attendees will learn:

 

  • The proven correlation between happy employees, loyal customers and higher profits.

 

  • Why the Customer Satisfaction Index (CSI) has nothing to do with customer loyalty and what makes customers truly loyal.

 

  • How to create a great place to work so your employees will be happy, focused and productive.

 

  • A measurement system for tracking progress that is fast, inexpensive, easy and provides an accurate gauge of how many customers are loyal to your brand.

 

Auto/Mate Dealership Systems has one of the highest customer retention rates in the retail automotive industry. It has enjoyed an average 20 percent growth rate for the last five years and has received the "Highest Rated" and "Top Rated" Dealer Satisfaction Awards from DrivingSales in 2012, 2013 and 2014. Esposito attributes the company's success to its employees, having studied and implemented the principles of what makes a great place to work. As a result, Auto/Mate has been voted a "Best Place to Work" five years running by the Albany Business Review, and has also received a "Top Workplace" award from the Albany Times-Union three years in a row.

 

Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" on Thursday, March 26th at 9:00 a.m. For an Early Bird registration special, click here http://bit.ly/1KWZyJk. For more information about the INSIGHT15 Customer Loyalty and Retention Conference, visit http://insightcustomerloyalty.com. For more information about Auto/Mate, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 Unlock all of the community & features  Join Now