Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

The Q1 Inventory Glut - Expert Insight

The Q1 Inventory Glut - Expert Insight

You've heard about it, read about it, and probably experienced it. Q1 for the auto industry was a pretty rough one. Experts are diving into what the pr…

Online Reviews Drive Customers to Your Dealership

Online Reviews Drive Customers to Your Dealership

We’ve been in the business of reviews for quite some time now – 15 years to be exact.  As DealerRater has grown, so has the power and infl…

Devising a Perfect Landing Page

Devising a Perfect Landing Page

When your business is taken online, you have to make sure your website is generating customers and visitors. This is one of the most important things in on…

Why Writing Down Sales Goals Inspires Action

Why Writing Down Sales Goals Inspires Action

As you're considering your business plans for the upcoming year, you may have decided that you want to start setting larger goals for your business. In…

Most Valuable Insight WINNER - Ian Curickshank

Most Valuable Insight WINNER - Ian Curickshank

How well does dealership VDP engagement correlate to car sales? What do you measure your online marketing on? I'm sure lead form submissions are…

Auto/Mate Presents "How to Create Customer Loyalty Without a Customer Loyalty Program" in an Automotive News Webinar

f2b4a41b9075c9d55cd91de16ea39d9b.jpg?t=1Albany, N.Y. – September 28th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, will be presenting a FREE webinar titled "How to Create Customer Loyalty Without a Customer Loyalty Program." The Automotive News webinar is scheduled for Thursday, October 15th, 2015 at 2:00 p.m. EST.

 

"Many dealers rely on customer service training and loyalty programs to build loyalty, but the fact is your customers will never love your company unless your employees love your company," said Esposito. "The best way for dealers to create long-term, profitable growth is to focus first on employee satisfaction, which will naturally increase customer loyalty. In this webinar I'll be teaching dealers how to create a great place to work that both their employees and customers will love."

 

Jim Treece, News Editor at Automotive News, will moderate the webinar that covers the following takeaways:

 

1) The proven correlation between happy employees, loyal customers and higher profits.

 

2) Why customer satisfaction scores (CSI) have nothing to do with loyalty and the difference between customer satisfaction and customer loyalty.

 

3) How to create a "great place to work" that will help to attract and retain the best employees

 

4) What really motivates your employees; it may not be what you think.

 

5) Track your success; a simple tool that can be used to measure your results.

 

Auto/Mate recently ranked number one on the "Top Workplaces" list in the mid-size business category for the greater New York capital region. This is the fourth year Auto/Mate has made the list, and in 2015 Mike Esposito also received a special leadership award based on feedback from surveys sent out to thousands of employees. Additionally, Auto/Mate has been voted a "Best Place to Work" five years running by the Albany Business Review.

 

Learn how to turn your dealership into a "best place to work" to attract the best employees, retain more customers and enjoy higher profits!

 

Esposito's webinar is FREE for dealership personnel to attend and is scheduled for October 15th, 2015 at 2 p.m. EST. To register, click here. For more information, contact Auto/Mate at 518-371-4331.

 

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received DrivingSales Dealer Satisfaction Awards in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. 

 Unlock all of the community & features  Join Now