Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Industry Press Releases

Industry Press Releases Industry Press Releases

Exclusive Blog Posts

The Perennial Sales Starter Kit

The Perennial Sales Starter Kit

Outside of having some online training that I could do on my own time, a 2-Day Sales Training Course, shadowing the top Sales Consultant (at my initiative)…

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Auto/Mate Presents "How to Create Customer Loyalty Without a Customer Loyalty Program" in an Automotive News Webinar

f2b4a41b9075c9d55cd91de16ea39d9b.jpg?t=1Albany, N.Y. – September 28th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its president and CEO, Mike Esposito, will be presenting a FREE webinar titled "How to Create Customer Loyalty Without a Customer Loyalty Program." The Automotive News webinar is scheduled for Thursday, October 15th, 2015 at 2:00 p.m. EST.

 

"Many dealers rely on customer service training and loyalty programs to build loyalty, but the fact is your customers will never love your company unless your employees love your company," said Esposito. "The best way for dealers to create long-term, profitable growth is to focus first on employee satisfaction, which will naturally increase customer loyalty. In this webinar I'll be teaching dealers how to create a great place to work that both their employees and customers will love."

 

Jim Treece, News Editor at Automotive News, will moderate the webinar that covers the following takeaways:

 

1) The proven correlation between happy employees, loyal customers and higher profits.

 

2) Why customer satisfaction scores (CSI) have nothing to do with loyalty and the difference between customer satisfaction and customer loyalty.

 

3) How to create a "great place to work" that will help to attract and retain the best employees

 

4) What really motivates your employees; it may not be what you think.

 

5) Track your success; a simple tool that can be used to measure your results.

 

Auto/Mate recently ranked number one on the "Top Workplaces" list in the mid-size business category for the greater New York capital region. This is the fourth year Auto/Mate has made the list, and in 2015 Mike Esposito also received a special leadership award based on feedback from surveys sent out to thousands of employees. Additionally, Auto/Mate has been voted a "Best Place to Work" five years running by the Albany Business Review.

 

Learn how to turn your dealership into a "best place to work" to attract the best employees, retain more customers and enjoy higher profits!

 

Esposito's webinar is FREE for dealership personnel to attend and is scheduled for October 15th, 2015 at 2 p.m. EST. To register, click here. For more information, contact Auto/Mate at 518-371-4331.

 

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received DrivingSales Dealer Satisfaction Awards in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. 

 Unlock all of the community & features  Join Now