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Jared Hamilton
From: Jared Hamilton
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Infinite Prospects, Inc. (Adam Ross)

Infinite Prospects, Inc. (Adam Ross)

Exclusive Blog Posts

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

What Happened to Managers Training Salespeople?

Did you watch Car Lot Rescue on Spike TV last night? I did - it was both entertaining and inspiring!

Properly Trained Salesperson Handing Over KeysAs one who trains Internet Sales Departments in auto dealerships, it reinforced to me that without a well-trained, motivated sales team who have a positive attitude, it doesn't matter how much money a car dealership spends on advertising or how good their business development center is at bringing prospects through the door. The customer experience when they arrive will be lacking. Lack of product knowledge, combined with a lack of sales training from management, seasoned veterans and experienced trainers leads to inferior results and people turning over.

By the way - Claude, the Sales Manager, who Tom ripped into for not training his salespeople, was actually my GSM at the first dealership I worked at, 13 years ago. We had an EXTENSIVE new hire sales training program at the time, in which Claude participated, but ownership had been instrumental in ensuring that it happened.

It wasn't so long ago that salespeople couldn't work with a customer by themselves for at least 4 weeks - until they PROVED they could be a professional, but that practice is now long gone. For those who weren't around the business then or forgot, here's how it worked:

CLICK HERE TO READ THE COMPLETE ARTICLE ON HTTP://CARBIZADAM.COM


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