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InteractiveTel is the only telephony system in the automotive space that provides full accountability of every phone call and text traversing the dealership. Through the use of the system, managers have a bird's eye view of what campaigns are working, how their customers are treated, and how their employee interactions are impacting their bottom line. For more information, please visit InteractiveTel.com.
More uniquely, InteractiveTel is a data analysis company that uses call tracking as the vehicle for collecting data. Going beyond the traditional call tracking model, artificial intelligence enables dealers to hold the power of knowing exactly what’s happening on every call in real time. In depth analytics enhance sales and service thru proprietary AI technology.
How it works:
Voice is transcribed to text on every inbound and outbound sales call in real time, allowing the dealer to receive actionable alerts about calls while they are in progress and respond rapidly to ensure exceptional customer experience. Artificial Intelligence examines calls and recommends action based on a call’s dialogue. The Total Track engine is powered by Google Cloud Platform and Google Speech API, increasing accuracy by up to 30%.
Total Track with Analytics gives dealership management the power of keyword spotting, sms/email alerts, live text call monitoring, hang up notification, call tagging and scoring, appointment extraction, mishandled call detection, missed opportunity detection, recording disclaimers, coaching agents on calls without customer hearing, recording kill switch, record agent only, simultaneous call routing, waterfall call routing, round robin call routing and routing calls based on customer needs.