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izmocars

izmocars

iCRM

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About the Product

What is iCRM?
iCRM is an enterprise class Customer Relationship Management solution for the Automotive industry.iCRM is delivered as a service, is completely Web-based, and contains the following core functionalities:
Sales Force Automation Finance & Insurance Campaign Management Service Management Business Development Center (BDC) iCRM offers seamless integration with your DMS System and your lead generation sources including your website. It provides a single customer centric view of your business. Simple and easy to use, it is designed for car dealers and incorporates best practices developed by us over the last 14 years.iCRM Compliance / Certification STAR Data No Call, No Spam Patriot Act Certified by: GM, Ford, Honda, Chrysler, and Mercedes-Benz Electronic Signature Pad Two-way DMS Integration

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Product Summary

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Dealer Rating
Reviewed by an Owner Dec 14, 2011
Recommended: NO
✅ Verified Rating

Pros: none

Cons: everything

Dealer Rating
Reviewed by an Internet Salesperson Aug 9, 2011
Recommended: NO
✅ Verified Rating

Pros: tech support tries real hard. they have hyperlinks for my customers to click on to get pre-approved, go to my website etc. in all of my customer correspondance.

Cons: cant move dead customers from the customer list that I am working with so it gets cluttered. reports never come out correct.

Dealer Rating
Reviewed by an Owner Mar 24, 2011
Recommended: YES
✅ Verified Rating

Pros: Excellent customer support. I can send a quick email or make a quick phone call and have the support team assisting me. The iCRM/iLM products are also very easy to navigate.

Cons: Outdated software for creating/designing email blasts. iZMO's customer communication

Dealer Rating
Reviewed by a Marketing Director Dec 29, 2010
Recommended: NO
✅ Verified Rating

Pros: ILM and CRM DMS integration within the same system.

Cons: Horrendeous reports, bad customer search, terrible template builder. Ineffective 'skate' alert. Ineffective duplicate alert.

Dealer Rating
Reviewed by an Owner Dec 28, 2010
Recommended: NO
✅ Verified Rating

Pros: good company

Cons: bulky product

Dealer Rating
Reviewed by an Owner Dec 22, 2010
Recommended: NO
✅ Verified Rating

Pros: The help team does try to help, but isn't always the fastest or the most effective.

Cons: The user manual available online from their help center is 5 years old! Lots of clunky and inconvenient features, some of which work well, some don't.

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