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Jared Hamilton
From: Jared Hamilton
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Jared Hamilton

Jared Hamilton Founder - CEO

Exclusive Blog Posts

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

At the moment I'm on the plane returning to Salt Lake from Seattle. We spent the afternoon with some of the executives at Cobalt who are experts in search, email marketing and website utility. They lead up some impressive research that, in my opinion, is not known well enough in the industry. What really hit me (I had about 10 ah-ha moments today, this is just one of them) is the disconnect between our commitment to a sequential process in selling cars in person and our dedication to a sequential process to converting site visitors to leads. These processes are in fact, very parallel. These guys at Cobalt actually study log patterns of dealer site visitors and, among other things, dissect where the customers enter a site, what pages they visit, in what order, how long they stay and where they leave from. To most this might sound boring (personally for me it would be a blast) but regardless, think of the impact of this data! By studying it they find patterns to successful site conversions based on the demographic of that particular dealers store (brand, location, etc) IE: how do you convert a site visitor from simply surfing your site and leaving to go elsewhere, to actually taking a visitor and convincing them to seek assistance from your store in purchasing a vehicle. What they are proving is that just like you have a sequential process to convert a walk in to a buyer: 1 Meet and greet, 2. Needs analysis, 3. Product selection, etc"

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