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Jason Volny

Jason Volny National Training Manager

Exclusive Blog Posts

Manager vs. Mentor

Manager vs. Mentor

    We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor w…

Are We the Cause for Removed Managers?

Are We the Cause for Removed Managers?

One of the keynote speakers for DSES 19, Clint Pulver spoke in detail about the types of managers we encounter. One of those managers is the “re…

Customer Lifetime Value

Customer Lifetime Value

  We sat down with Jon Rossman at DSES to see what he thinks about the challenges facing automotive today. Companies need to be looking to …

A Big Reason People Leave Your Website and Don’t Come Back

A Big Reason People Leave Your Website and Don’t Come Back

I intended to write about the renewed importance of service videos on a dealership’s website. A resource I had lined up changed my topic in about…

Some Car Buying Tips for Customers

Some Car Buying Tips for Customers

Car dealerships are known for being stressful places. It can be very difficult to resist pressure from a skilled vehicle salesperson—and customers sa…

Core Sales Skills Part 1: Show Empathy

 

According to the DrivingSales Consumer Experience Study being empathetic is the number one factor that customers look for in a sales consultant. Empathetic sales consultants have higher closing percentages.

 

When have you used empathy to your advantage to close a deal?

Leave a comment and let us know!

 

This is part 1 of an 8 part series that will go over Core Sales Skills to help you be more successful in your sales role.

 

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