Part 1 of a 3 part series on:
Implementing New Products and Processes in your Dealership.
Formal Organizational Structure
While you have clear cut job titles and roles for individuals in your dealership, when you choose to implement a new product or process in your dealership it is necessary to have one individual be responsible for its successful implementation. You need a people champion. Someone who is responsible for the success of your organization. This individual must have the right attitude and knowledge about developing others and must be empowered in their job role. You CANNOT have someone who doesn’t have authority in charge of this program.
It needs to be clear from day one: Who is responsible for what? Who does everyone report to? What is expected? What is tolerated? This goes for all of the managers and employees. A great quote we have written on a wall in our office is: “it’s not what you preach, it’s what you tolerate,” Leif Babin, U.S. Navy SEAL.
By having a people champion be in charge of implementing the new product or process you will have a better success rate. Instead of buying new products and hoping they change business practices, you need someone who will champion their implementation. This individual needs to be responsible for training, retraining, tracking, and reporting of the new product or process. Without having someone accountable for its success, then it won’t be successful. Having a formal organizational structure for new products and processes ensures that they are being utilized properly and efficiently. Employees might not know there is a smarter way to be using their tools. When you choose to have a champion of each product and process you will see more engagement and knowledge within your dealership because individuals are engaged.