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There needs to be a large mindset shift in the automotive industry when it comes to how we view turnover in our stores because turnover costs more than your manager's time. The true cost of turnover is hidden in the opportunity cost that unengaged or untrained salespeople can create. The average salesperson sells 10 cars a month, but a salesperson that doesn't want to work for your store or is not capable is selling more like 3-4 cars per month. All while talking to more people and ruining relationships with customers that could have purchased several vehicles from you over the years. One cause of this is managers either leading with a carrot or a stick i.e with monetary incentives or punishment. Well, we've been shouting orders and throwing money at this problem for years and still, salespeople become unengaged and ultimately leave. Is there any other way that your organization is driving change in the way you retain your employees?