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Jared Hamilton
From: Jared Hamilton
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JD Rucker

JD Rucker Founder

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Despite the fact that it's a 2-year-old infographic, the 4 basic concepts remain unchanged. It's a clear way of looking at the way that we in the automotive industry should be looking at utilizing social media in our reputation management...

... by doing the things it takes to engage well with our customers.

... by being aware that having a Facebook page is not reputation management.

... by deciding that it doesn't take much time or effort to do it right rather than "manufacturing" a positive reputation for our dealerships.

I'll go more into detail about why this infographic is important and how dealers can apply it, but for now take a look and try to understand why this makes perfect sense (or feel free to ask me if you don't see it clearly).

Reputation Management Cycles

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