1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Every few months, we see a dip in sentiment regarding social media. It's been going on consistently since early 2009 and we know that it will continue. Dealers try social, see little reason to continue, and set things on autopilot or abandon it altogether. Then, something changes that makes social media more important and the searches for "Automotive Social Media" spike again.
Get ready to do the search. Social just got more important again. A LOT more important.
During the Digital Marketing Strategies Conference in Napa last earlier this month, I gave a keynote that highlighted Google's commitment to social media (as soon as Jared, Bart, and Arnold send me the video, I'll be happy to post it here... hint, hint). Google reaffirmed that commitment in a big way earlier today that will change the way savvy dealers do social media.
Google Social Search is a game changer - even SearchEngineLand, a blog that is often conservative about the impact of Google changes, agrees. It will insert links into the natural search stream based upon social connections that share and produce those links. While social search itself has been around for nearly 2 years, it has always been a side-note buried at the bottom and likely unnoticed by most. Now, it has the potential to change the search results important to us with a single Tweet, review, or blog post.
With access to Beta, I did 2 searches for "Washington DC Chevrolet." The first, I did while not logged into Google, personalized search off and cookies cleared:
Then, I did the exact same search while logged into Google:
As you can see, a post by good friend Paul Rushing popped up at the top.
What does this mean for search and social? It means that social sentiment, which many dealers are paying attention to more regularly, just got that much more important. It means that dealers who are unprepared have the potential to see their search traffic drop, particularly if a competing dealer in the market is able to take advantage of this.
It means that YOU can beat them all to the punch and start getting prepared today before it rolls out fully.
I am in the middle of exhaustive research on the subject right now, but here are some key points to think about while you wait for our next version of the Automotive Social Media strategy guide:
I'm not going to sit here and say "I told you so." Not here. Not on Driving Sales. The dealers here represent the top echelon of automotive social media knowledge so you're probably taking advantage of social media in one way or another. Don't let up. Stay aggressive. Keep up with the changes.
And don't forget to bug Jared about getting me that video. It has some information that may further change the way you do your social media.