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Jared Hamilton
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JD Rucker

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Exclusive Blog Posts

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

Looking for a new way to win over people more likely to send a text message than to call? Set up this free message extension for your text ads on the Googl…

Must-See NADA 100 Expo Displays for Fixed Ops

Must-See NADA 100 Expo Displays for Fixed Ops

New Orleans is ramping up for the 100th anniversary of NADA, and the convention promises to be outstanding. You’ll be entertained at the NADA100 Carn…

Why Social Media Marketers Won’t Replace Your Sales Team

Why Social Media Marketers Won’t Replace Your Sales Team

Social media is changing the marketing profession in remarkable ways. According to the Public Relations Society of America (PRSA), the social media analyti…

How To Find A Reliable Auto Body Repair Shop

How To Find A Reliable Auto Body Repair Shop

Finding a reliable and professional auto body repair shop is not as easy as it sounds. Unfortunately not every mechanic or auto repair shop will have your …

The Gap In Email Success - Part 3

The Gap In Email Success - Part 3

Yes Lifecycle Marketing recently released a study about gaps in email marketing. Check out the other parts of the series here: Part 1, Part 2. &n…

Facebook Threaded Comment Feature Brings the Touch Back to Businesses

When Facebook rolled out threaded comments last week, there was a clear lack of excitement from most of the social media blogs. It was a news item, nothing more, for most of them. Cool feature, about time, yadayadayada.

What the majority of them missed is that this is arguably the most important change that Facebook has made for businesses this year. The touch factor is back. By that, I mean that businesses and organizations now have the ability to interact directly with questions and comments, making the comments made by others more useful and enabling longer comment threads to make much more sense to those who are viewing them.

For a while, the “touch” factor was missing. It was there in the beginning when Facebook pages were much less populated and it was more of a personal discussion point through which consumers could reach businesses. Then, Facebook got huge and things have changed dramatically over the past couple of years. Popular pages weren’t really able to easily communicate one-on-one with people leaving them comments. If threads got too big, it was almost impossible to hold a true conversation.

Those days are behind us. Now, businesses simply need to go to the Manage Permissions section of their admin panel and turn on replies.

It isn’t just the ability to touch those who take the time to comment. It’s a way to help the most important comments rise to the top. Those conversations that Facebook defines as “most active and engaging” will rise to the top of threads. For those who are not getting many comments, there’s no easier way to entice more than by showing a willingness to reply.

Currently, there’s one major drawback. It’s available on desktop only. They plan on making it work through Graph API and on mobile in the future, but those who manage their business pages solely through mobile will have to whip out the laptop every now and then.

If you’re managing a business or organization page, get going with replies immediately. Unless your page is madly popular, you should be replying to everyone’s comments with nearly no exceptions. So many businesses are focused on reputation management and making sure they reply to reviews. This falls under the same category. Just as a business should be replying to every review, they should also be replying to every comment on Facebook. This is the public-facing human representation of your brand. It’s not something that you want to be a one-way broadcasting tool. This is about conversations and the opportunities are growing on Facebook.

Don’t let this simple little addition slip by.

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