Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
JD Rucker

JD Rucker Founder

Exclusive Blog Posts

Design: The Driving Factor Behind Showroom Sales

Design: The Driving Factor Behind Showroom Sales

Many factors go into creating a successful showroom. While often overlooked, design plays an essential role in the customer experience and overall success …

5 Reasons You Should Seek Out Consumer Generated Content

5 Reasons You Should Seek Out Consumer Generated Content

It may seem like a good idea to always be the one writing about your dealership, but in reality consumer-generated content is as important, if not more so,…

DealerRater Reviews now Available on Cars.com

DealerRater Reviews now Available on Cars.com

DealerRater pushed a press release today that they have pushed reviews to the Cars.com Platform. According to the press release, this is about three millio…

Why Should You Attend NADA 2017

Why Should You Attend NADA 2017

As you investigate the possibility of attending NADA in New Orleans this year, you might be questioning the benefits of attending. It’s possible that…

The Most Wonderful Time of Year for Luxury

The Most Wonderful Time of Year for Luxury

It’s that time of year again: lights line the houses, the air is brisk, and luxury manufacturers are trying to make sure their vehicles are the best …

Whether Sales are Up or Down, Dealers should Always Look to Improve Their Marketing

Improvement

There's a trend we're seeing from the automotive industry that is both interesting and a little disturbing for conscientious vendors. When sales are down, changes are often made. When sales are up, they're not. This model needs to be looked at more closely.

We know that it was a worse-than-expected month for many dealers in April because our lead count as a vendor rose. That seems to always happen; when sales numbers are not met, there's a reaction that prompts many dealers to make changes to their marketing. While we appreciate all of the new business, this should be much more steady from month-to-month. Why? Because when sales are down you should look to improve and when sales are up you should also be looking to improve.

The old idiom states that "when it ain't broke, don't fix it." We agree to some extent, but with a slight variation to that model.

Just because something isn't broken doesn't mean that it can't be improved.

You should always be looking to improve. It's not just a matter of fixing things when they're not working. It's even more important to make sure you marketing, processes, and intangibles are all in a state of improvement and maintenance.

Think of it like car maintenance. You would never tell a customer to wait to get their oil changed when they start smelling something burning in their engine. With your marketing, you shouldn't wait until you lose market share before you start to make adjustments.

In most cases, the adjustments necessary are not as dramatic as firing vendors and hiring new ones. We often tell prospects that they don't have enough room for improvement to take on our high-level services even if they're willing. Sometimes, a minor tweak here or focus paid to something there is enough to make the right impact.

There is always room for improvement, but there are also things that vendors can do that are detrimental to success. It should be a matter of degrees when turning the knobs. If sales are slipping, it might be time to make bigger changes, to turn the knob further. When sales are doing fine, the knob may only need to be turned a little bit, perhaps adding in a small element here or experimenting on something new over there.

The bottom line is this: don't wait for sales to drop before making adjustments. On the flip side, don't get rid of things that are probably working just because sales slip. Looking at the numbers, understanding the effects, and making decisions based upon effectiveness of the components of your marketing will help you to fix things when they're broken and improve things when they're working.

Jason Stum
Good stuff Tyson, I think you are spot on. We're in a Create→ Run→ Analyze→ Optimize cycle for all of our advertising & marketing. And you're right, In this crazy world we live in nothing is ever black and white. Each individual component needs to be examined on an ongoing basis so you're not reacting after the proverbial $#!t has hit the fan.
Jonathan Dawson
The Titanic wasn't broken just heading for an iceberg and too slow to turn. The dinosaurs weren't broken, the world just changed to fast for them to adapt. Don't wait!

 Unlock all of the community & features  Join Now