Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Jessica Russell

Jessica Russell Dealer Services Manager

Exclusive Blog Posts

Morgan Auto Group Rises To Number 28 In Automotive News' Top 100 Dealer Group Used Sales Ranking

Morgan Auto Group Rises To Number 28 In Automotive News' Top 100 Dealer Group Used Sales Ranking

Morgan Auto Group moved up 25 spots in this year's "Top 100 Dealership Group Used-Vehicle Sales" supplement published by Automotive News. The…

Top 5 Luxury Cars for Any Type of Terrain

Top 5 Luxury Cars for Any Type of Terrain

Many automotive companies make luxury vehicles that can be driven on different terrain. If you like to take road trips to cities, forests, hiking trails, a…

My Dealership Story - Kristy Elliott

My Dealership Story - Kristy Elliott

Meet Kristy Elliott, the Dealer Operator at Sunshine Chevrolet and check out her dealership story. Learn how Kristy came from the non-profit world to …

Start With Why - David Mead at DrivingSales Presidents Club

Start With Why - David Mead at DrivingSales Presidents Club

DrivingSales was so excited to have David Mead as a keynote speaker during Presidents Club. David works at the Start With Why foundation with Simon Sinek, …

You Have a Position to Fill – Who Do You Hire?

You Have a Position to Fill – Who Do You Hire?

As much as you try to avoid employee churn, you’ll always need to hire someone. It might be to replace a staff who’s moved on in their care…

Evidence Manuals-Do you use them?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" or something similar to provide information to your customers during new vehicle delivery? What type of information do you generally cover? Why do you use one? What other things do you use, and why?

Chris Costner
Jessica I will go out on a limb and say there are many evidence manuals in dealerships right this moment that were going strong at one point but no longer. Maybe sitting in the bottom of a desk drawer and haven't been tended to in some time. For those who are using one, well done. What other way can a salesperson separate themselves from the competition? This is a great way to validate with the client that you are what you say you are and live it everyday with every client.
Jim Bell
Great topic to bring up. We do have them and they include any accolades and also competitive comparisons.
Bill Simmons
Our version of the evidence manual is shared with the customer during the sales process, not at delivery. My store is a used vehicle only store. Our manual includes the AutoCheck vehicle history report, market comparison report from vAuto, copies of the repair orders from our service department sharing the reconditioning process with the customer. This is all shared before the trade appraisal or any write up process starts. We also open our Dealer Rater review page for the customer to see while the salesperson is away getting the trade appraised or beginning the write up process.

 Unlock all of the community & features  Join Now