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Jared Hamilton
From: Jared Hamilton
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Jim Bell

Jim Bell Performance Manager

Exclusive Blog Posts

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Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

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Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

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Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

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Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

Google Plus Local - Changes are Happening

 

Last month, I had wrote about some changes that were possibly coming to Google Plus Local. (If you missed it, you can read it here.)  I just logged into our Google Plus Local page to check on our reviews and if anything needed to be addressed.  To my surprise, the ratings of 1-3 were gone.  They are now from Poor to Fair up to Excellent.  

Google has listened to the retail environment and they are making those changes that I spoke of last month.  I did log out to see if it was possible to write a review as an anonymous writer, but that option isn't there....yet.  The gal that I sat next to on the plane did insinuate that it was coming that a customer would be able to write an anonymous review of a business.  

I did notice the Zagit 30 point rating system was still in place, but in the review itself, it is in plain English.  Now having words that a potential customer will see and understand will help dramatically instead of seeing the 1-3 rating and then the rating on a 30 point scale.  This should eliminate any confusion for them.  

I guess we will see in the near future what other changes we will have with G+ Local.  I know that I am excited to see this and hope you all are as well.  What are your thoughts on this small change so far?

Jim Bell
The one thing I did notice after I wrote this is that all of our responses are gone so back to square one on that.
Eric Miltsch
Thanks for sharing Jim, this is a great step in simplifying the process and potential confusion. Anonymous reviews will be a nice additional as well, not everyone has (or uses) a Google account. Please keep up posted as new elements are pushed out. Thanks!
Chris Costner
Great information and update Jim; it definitely is good to keep up with the changes especially when many of them are never announced.
Jim Bell
After I logged in this morning, all of the responses we had were there again. Possibly a glitch or a delay in pulling over the responses.
Bryan Armstrong
Google is apparently trying and it's refreshing to see that my Dealership won't be rated as a restaraunt would be. The criteriums SHOULD be different.

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