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Jared Hamilton
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Jim Flint

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Exclusive Blog Posts

Manager vs. Mentor

Manager vs. Mentor

    We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor w…

Are We the Cause for Removed Managers?

Are We the Cause for Removed Managers?

One of the keynote speakers for DSES 19, Clint Pulver spoke in detail about the types of managers we encounter. One of those managers is the “re…

Customer Lifetime Value

Customer Lifetime Value

  We sat down with Jon Rossman at DSES to see what he thinks about the challenges facing automotive today. Companies need to be looking to …

A Big Reason People Leave Your Website and Don’t Come Back

A Big Reason People Leave Your Website and Don’t Come Back

I intended to write about the renewed importance of service videos on a dealership’s website. A resource I had lined up changed my topic in about…

Some Car Buying Tips for Customers

Some Car Buying Tips for Customers

Car dealerships are known for being stressful places. It can be very difficult to resist pressure from a skilled vehicle salesperson—and customers sa…

3 Reasons Why Loyalty to Technology is Greater than Loyalty to Cars

Despite efforts to chase down loyalty in the automotive industry -  the path to a repeat purchase is an even tougher feat. Here are three reasons why loyalty to technology is greater than the loyalty to cars:


  1. 1 - Market Research

Ask a millennial which mattered more -- first car or first phone?

My nephew, Philip, who will be attending his first class at Ole Miss in just a few days, summed it up wonderfully.

  • My first phone mattered more because it allowed me to do a great number of things that I couldn’t do before while the car provided just one service. 


  1. 2 - Technological Freedom from the Technology Companies

Apple CarPlay works and works well. 

Now ask yourself, “Are we plugging the phone into the car? Or plugging the car into the phone?”


  2. 3 - Retention Rates

92% of the people that own an iPhone replace it with an iPhone. 

Meanwhile, there’s a 14% same-store retention rate for new car buyers. 

Staggering numbers--especially in comparison.

As we move forward, Google’s Waymo and driverless cars are designed to allow consumers to spend more time engaging with their phones and less time engaging with their cars.

There’s little doubt about whether consumers are engaging more and caring more about their phones in today’s society. Are your advertising and marketing plans reflecting this changing world order?

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