Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Jim Flint

Jim Flint Founder & CEO

Exclusive Blog Posts

How Much Are You Paying In Vendor Fees for Ad Spend?

How Much Are You Paying In Vendor Fees for Ad Spend?

Now more than ever, your dealer needs a clear, defined marketing strategy. One that lends itself to maximizing your dealers budget. It is times like this t…

Strategies to Drive More Service Visits and Profits | KPI Cafe Season 6 Episode 2

Strategies to Drive More Service Visits and Profits | KPI Cafe Season 6 Episode 2

In the second episode of this sixth season, Host Dane Saville is joined by Shawn Armorer to discuss methods to maximize the efficiency of your fixed operat…

Is the Service Department Keeping Customer Data Secure?

Is the Service Department Keeping Customer Data Secure?

A quick visit to the dealership for an oil change isn’t exactly the riskiest behavior someone can engage in. The routine procedure should do noth…

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

Evolution of a Dealership's Fixed Operations with Dave Foy | KPI Cafe Season 6 Episode 1

To kick off our newest season that's all about your dealership's fixed operations, Host Dane Saville is joined by the Fixed Ops Mastermind Dave Foy…

WEBINAR RECORDING - Five Ways to Grow Your Profits in the Second Half of 2020

WEBINAR RECORDING - Five Ways to Grow Your Profits in the Second Half of 2020

Discover strategies to identify and capture additional profit on every car deal. After months of uncertainty, we are seeing dealerships open their do…

3 Things About COVID Consumers in 60 Days

Two months ago, the world as we know it changed. COVID-19 became up close and personal in the first week of March. Virtual Retailing, Digital Retailing, Distance Retailing -- call it what you will -- arrived. 

Social norms evolve. Consumers adjust. My three big takeaways as we glance back before moving forward, come mainly from watching things from a New York state of mind.

  1. 1. Online time and overall spending increase as consumers stockpile on items that they can utilize without leaving their homes. Peloton (PTON) had an incredible quarter. Sales on a $2k+ bike are through the roof and on backorder. With headquarters and studios in NYC, the company flawlessly moved classes to the instructors' homes and kept operations up as everything moved inside and online.
  2. 2. Keeping it clean takes on a whole new meaning. Simple practices like washing hands have become more enthusiastically embraced while hugs have gone to the wayside in the modern era of social distancing. More extensive sanitizing methods have become the key to encouraging customers to reconnect, albeit in different ways. For example, new elements include self-checkout counters and contactless delivery for parts, sales, and service.
  3.  
  4. 3. Bring it to me. Safety brings the change; however, convenience for the shopper and competitive advantage for dealer operators keeps the change. Look no further than Brian Benstock and Paragon Honda to see how they pick up and deliver service vehicles in Queens, NY.

Some may argue that the reality, instead of leaving the safety of their homes, is that you now only need to visit a dealership for the test drive and the signing of the paperwork. Aggressive retailers and new societal expectations will change even that.

 Unlock all of the community & features  Join Now