Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Jim Kristoff

Jim Kristoff President

Exclusive Blog Posts

The Perennial Sales Starter Kit

The Perennial Sales Starter Kit

Outside of having some online training that I could do on my own time, a 2-Day Sales Training Course, shadowing the top Sales Consultant (at my initiative)…

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Can your team deliver THESE numbers??

 

Customer satisfaction and customer retention are paramount for a dealerships long term success!
 
So…..how can you make sure that your entire team understands this and performs at its highest level??
 
You HAVE to build a culture!
 
Here is a link to a blog that I wrote about building a culture:
 
Are you just training them or are you building a culture?
 
 
It doesn’t happen by accident or all by itself!
 
It takes a tremendous amount of communication, training, coaching, understanding, processing, inspecting, passion, personality and attitude!
 
 
Here are the ACTUAL CSI numbers of a Dealership where I was able to lead them in understanding just how important customer satisfaction AND retention are!
 
Look at the change from December of 2009, where this dealership was 987th place out of a little over a 1000 Honda stores nationally, to 18th place in just 6 months!
 
 
 
 
 
 
AND…..here are the numbers from the dealership in Florida where I was a Partner / Vice President / General Manager
 
 
 
 
 
 
 
 
As you can see, the consistent building of the culture within the dealership reaps big rewards!
 
If your dealership or team is NOT producing theses kinds of numbers or building the correct type of culture…..its time for a change!
 
 
I am looking for a General Managers position with a dealer that wants to build a great team of people all going in the same direction!
 
 
When you build a great team of people all going in the same direction, you build a confident and competent group that performs at extraordinary levels of customer retention AND profits!!
 
 
Here is the link to the “Customer Retention” section of my video website. Take a look at the 4 videos I have there that all are 3 minutes in length.
 
Jim Kristoff.com - Customer Retention videos page
 
 
I have a long and consistent track record of developing people and cultures within a dealership!
 
With ME as your next General Manager…..your dealership will soar to new heights!!!
 
 
Cell # 727-858-7551
 
E-mail address: Jim@JimKristoff.com
 
 
 
 
About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.
 
You can follow me on:
 
My website: www.JimKristoff.com 
 
Twitter: @jimkristoff
 
WordPress blogsite: http://jimkristoff.wordpress.com/
 
Blogspot blog: http://jimkristoff.blogspot.com/
 
DealerElite.net:http://www.dealerelite.net/profile/JimKristoff
 
Automotive Digital Marketing.com:http://www.automotivedigitalmarketing.com/profile/JimKristoff
 
LinkedIn:  http://www.linkedin.com/in/jimkristoff  
 
Youtube: www.youtube.com/user/jimkristoff

 Unlock all of the community & features  Join Now