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Jim Kristoff

Jim Kristoff President

Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

Can your team deliver THESE numbers??

 

Customer satisfaction and customer retention are paramount for a dealerships long term success!
 
So…..how can you make sure that your entire team understands this and performs at its highest level??
 
You HAVE to build a culture!
 
Here is a link to a blog that I wrote about building a culture:
 
Are you just training them or are you building a culture?
 
 
It doesn’t happen by accident or all by itself!
 
It takes a tremendous amount of communication, training, coaching, understanding, processing, inspecting, passion, personality and attitude!
 
 
Here are the ACTUAL CSI numbers of a Dealership where I was able to lead them in understanding just how important customer satisfaction AND retention are!
 
Look at the change from December of 2009, where this dealership was 987th place out of a little over a 1000 Honda stores nationally, to 18th place in just 6 months!
 
 
 
 
 
 
AND…..here are the numbers from the dealership in Florida where I was a Partner / Vice President / General Manager
 
 
 
 
 
 
 
 
As you can see, the consistent building of the culture within the dealership reaps big rewards!
 
If your dealership or team is NOT producing theses kinds of numbers or building the correct type of culture…..its time for a change!
 
 
I am looking for a General Managers position with a dealer that wants to build a great team of people all going in the same direction!
 
 
When you build a great team of people all going in the same direction, you build a confident and competent group that performs at extraordinary levels of customer retention AND profits!!
 
 
Here is the link to the “Customer Retention” section of my video website. Take a look at the 4 videos I have there that all are 3 minutes in length.
 
Jim Kristoff.com - Customer Retention videos page
 
 
I have a long and consistent track record of developing people and cultures within a dealership!
 
With ME as your next General Manager…..your dealership will soar to new heights!!!
 
 
Cell # 727-858-7551
 
E-mail address: Jim@JimKristoff.com
 
 
 
 
About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.
 
You can follow me on:
 
My website: www.JimKristoff.com 
 
Twitter: @jimkristoff
 
WordPress blogsite: http://jimkristoff.wordpress.com/
 
Blogspot blog: http://jimkristoff.blogspot.com/
 
DealerElite.net:http://www.dealerelite.net/profile/JimKristoff
 
Automotive Digital Marketing.com:http://www.automotivedigitalmarketing.com/profile/JimKristoff
 
LinkedIn:  http://www.linkedin.com/in/jimkristoff  
 
Youtube: www.youtube.com/user/jimkristoff

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