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Jared Hamilton
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Jim Kristoff

Jim Kristoff President

Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

Are you executing your processes???

 

Are you executing your processes???

 
 
How can you make sure that the processes you have throughout the dealership are executed every time….. and with every customer?
 
This has been and still remains one of the toughest things to get accomplished in the dealership.
 
Every dealership throughout the country has their own processes and procedures when it comes to selling and servicing their customers.
 
Every dealership has slightly different “steps to the sale” in regards to selling a customer a new or pre-owned vehicle.
 
Every dealership has their own processes on what transpires in the Service lane.
 
Every dealership has their own “playbook” on how they want their customers handled.
 
So how do you get your employees to execute this “playbook” each and every time with every customer??
 
You need to build a “video” library of ALL of your processes so that each and every one of your employees know exactly WHAT you want executed and HOW you want it executed.
 
In this video library, you need to “role play” each and every scenario in every step in every process.
 
Take each step in the “road to the sale” and have your management team role play exactly how you want your salespeople to execute these steps!
 
Take all of the processes in your Service Drive and video each one so that your employees flawlessly handle each and every step.
 
In building your “video library” of training material, you can give your employees the confidence and competence to succeed! Otherwise you leave the employee to “interpret” what your processes are.
 
By having this video library you build efficiencies and consistencies throughout the customer interaction. An efficient and consistent process is very important to having customer satisfaction AND customer retention!
 
Once you have this video library of every step to every process, have some fun by having your employee’s video role play each step.
 
There is no better training tool than seeing yourself execute a process. Every professional sports team in America utilizes “game film” to help train their team to see what they executed well and where their opportunities lie.
 
In building a video library of your processes, it provides a tool that your employees can utilize to sharpen their skills on a daily basis. It also provides a new employee ALL of the information that they will need to succeed and “get them up to speed” in your dealership!
 
Build your “core” process video library TODAY!!!
 
Your employees, customers and profits will ALL benefit!!!!
 
 
 
 
About the Author: From a Salesperson to a Dealer, I have a vast amount of experience in all areas of the automotive environment.
 
You can follow me on:
 
My website: www.JimKristoff.com 
 
Twitter: @jimkristoff
 
WordPress blogsite: http://jimkristoff.wordpress.com/
 
 
 
 
 

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